Cisco Network Security Engineer

We are recruiting for an experienced Cisco Network Security Engineer to join an established managed services team supporting several key customers.

This is a remote, home-based role with occasional travel to customer sites. You will provide senior-level support and deliver projects across Cisco network and security environments, with a particular focus on Cisco Secure Firewall/FTD, Cisco ISE and Cisco DNA Center/Catalyst Center.

If you are a CCNP-certified engineer who enjoys resolving complex network security issues, supporting different customer environments and delivering Cisco projects, this could be the role for you.

Key responsibilities

Provide senior-level support across a range of Cisco network and security environments

Troubleshoot and resolve complex issues involving Cisco Secure Firewall/FTD, ISE and DNA Center/Catalyst Center

Manage incidents, service requests and problems in line with customer SLAs

Act as an escalation point for high-priority network and security incidents

Support firewall policies, VPNs, access control, authentication and network segmentation

Diagnose issues across Cisco routing, switching, wireless and security technologies

Complete root cause analysis and clearly document technical resolutions

Deliver and support Cisco network security projects

Work closely with customers, Cisco and third-party suppliers

Mentor junior members of the technical team

Participate in a 1-in-4 on-call rota

Provide occasional onsite support when required

Essential experience

Current Cisco CCNP certification

Previous experience in a senior Network Engineer or Network Security Engineer position within a service provider or MSP environment

Strong hands-on experience with Cisco Secure Firewall/Firepower Threat Defense (FTD)

Good working knowledge of Cisco Identity Services Engine (ISE), including authentication, access policies and troubleshooting

Experience supporting or administering Cisco DNA Center/Catalyst Center

Strong Cisco routing and switching knowledge

Experience troubleshooting complex issues across customer network environments

Previous involvement in delivering Cisco network or security projects

Strong customer-facing, c...