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Understanding Recruitment
Milton Keynes
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow
Job Source: Understanding RecruitmentGold Group
Oxfordshire
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medi
Job Source: Gold GroupCloud Decisions
Oxford, England, United Kingdom
Service Desk Engineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch 1st / 2nd line supp
Job Source: Cloud DecisionsGold Group Ltd
United Kingdom
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medici
Job Source: Gold Group LtdCloud Decisions
Oxford
Job Description Service Desk Engineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch
Job Source: Cloud DecisionsUnderstanding Recruitment
milton keynes, england, United Kingdom
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and gr
Job Source: Understanding RecruitmentContext Recruitment Limited
Aylesbury
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly
Job Source: Context Recruitment LimitedLTS Resourcing LTD
United Kingdom
Our client is a well-established Global organisation urgently seeking an onsite Junior Technical Support Analyst to join their team on a permanent basis. As the Junior Technical Support Analyst, you will support, maintain, develop and optimise key functional areas, across Microsoft Office 365 cloud applications and services, client platform technol
Job Source: LTS Resourcing LTDBicester
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department.
Key Responsibilities:
Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users.
Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues.
Escalate unresolved incidents to internal resolver teams and third-party suppliers.
Keep end customers informed of the status and progress of incidents and requests in a timely manner.
Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers.
Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures.
Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution.
Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals.
Collaborate with Senior Engineers on projects when necessary.
Experience Required:
Previous experience working in a Service Desk environment.
Excellent organisational and communication skills, and a professional telephone manner.
Basic User & Security Group Active Directory administration.
Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365.
Experience in using and troubleshooting Outlook 2016 within a network environment.
Experience supporting and administering Android and iOS devices.
Knowledge and experience in supporting MAC OS related operating systems and hardware.
Experience administering remote access software (e.g., LogMeIn).
Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing.
Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality.
Desirable Knowledge/Skills:
ITIL V3 qualified to foundation level.
MCITP - Microsoft Certified IT Professional.
Knowledge of a broad range of technologies.
Good knowledge of industry best practices and methodologies.
Experience liaising with business areas to understand priorities and associated impacts.
**Excellent benefits package with some hybrid working available**
To Apply:
Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application.
Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
IT Service Desk Analyst jobs in Bicester
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