Senior Pensions Administrator BPA

London

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Role Summary

EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities.

Business Function

EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.

Our function is responsible for:

Delivering on the daily service promise

Continually improving our service performance to grow advocacy

Helping EQP successfully achieve its goals

Supporting EQP with shaping bids to renew existing contracts or winning new work

Managing our supplier relationships

Operating within our budget envelope

Manage the risks within our business in line with agreed appetite

Adhering to Divisional and Group policies

Becoming better at everything we do every day

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

Provide administration service to customers as per Service Level Agreement

Putting the member at the heart of everything we do

Providing both buy in and buy out administration services

Interpreting and applying Trustee membership movements to the insured population during buy in administration

Collating and escalating Trustee and client enquiries (oral and written)

To complete / check casework and provide feedback

Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]

Collating and escalating Trustee and client enquiries (oral and written)

Drafting of non-standard correspondence in response to customer enquiries

Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries

Provision of technical guidance to other team members, particularly in relation buy in and buy out administration

Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service

Provide on-the-job coaching to department colleagues

Attend client meetings where necessary

Carry out projects and ad-hoc activities as determined by Team Leader

Provide pension administration specific input into the creation of any new processes or procedures

Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes

Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

Experience of Defined Benefit Pension Schemes

Excellent attention to detail and capable of following defined processes and procedures

Superior communication skills: written and oral

Strong desire to deliver exceptional customer service

Proven track record of quality, timely delivery

Excellent ability to develop positive and productive working relationships

Good IT skills and a willingness and aptitude to learn a variety of systems

Previous experience of Bulk Purchase Annuity administration is desirable

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks