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Reed
Leatherhead
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedReed
London
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedReed
Chessington
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedReed
Cobham
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedSheridan Ward Recruitment Services
Watford
Service Desk Administrator £25,000 - £28,000 Watford Sheridan ward is excited to be recruiting for a fabulous company based in Watford, who is looking for a Service Desk Administrator to join their lovely and friendly team! They are looking for someone who has an upbeat and positive personality. They are also looking for someone who has scheduling
Job Source: Sheridan Ward Recruitment ServicesReed
Cobham
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedReed
Epsom
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedReed
Epsom
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedEgham
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Service Desk Administrator to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.
This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm.
This is an exciting opportunity for an exceptional, experienced Service Desk Administrator to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Single point of contact to meet the communication needs of key international customers.
Management and ownership of cases throughout their lifecycle and through to completion.
Case diagnosis and first line qualification of issues before call out.
Ensure cases are restored for service within SLA.
Central point of contact between international customers and proAV suppliers.
Booking of engineering resource / Logistics / Travel / Critical spares etc.
Raising of accurate escalations in a timely manner.
Booking of preventative maintenance visits.
Engagement with other proAV departments.
Weekly touch-point meeting, reports and chairing of conference calls.
Person specification
Accurate recording of calls and customer/contract requirements
Effective action and follow-up of required activities
A meticulous attention to detail
Administration and organizational skills
Commercial awareness
Excellent customer relations and interpersonal skills
Ability to take responsibility.
Desirable skills
Experience of incident-based ticketing systems
Experience of CRM systems, (ideally Microsoft Dynamics)
Experience of SAP
Experience of working in an AV / UC technology arena
Previous Customer Service experience
Equality, Diversity & Inclusion
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Service Desk Administrator jobs in Egham
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