2nd Line IT Support Engineer

2nd Line IT Support Engineer

A fantastic opportunity for an experienced 2nd / 3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft 365, Windows Server as well as desktop, networking troubleshooting and user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, 2nd / 3rd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst

SALARY: up to £38,000 per annum (depending on experience) + Benefits

LOCATION: Redditch, Worcestershire, West Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Friday, 09:00–17:30

JOB OVERVIEW

This is an exciting opportunity for a motivated 2nd Line IT Support Engineer who enjoys solving technical problems, taking ownership of issues and delivering excellent customer service.

Working as the 2nd Line IT Support Engineer, you will provide technical support to a diverse client base, resolving escalated incidents and service requests across hardware, software, operating systems, user access, networking and Microsoft 365 environments.

As the 2nd Line IT Support Engineer, you will work within agreed SLAs, communicate clearly with technical and non-technical customers and support client projects, migrations, upgrades, deployments and system improvements.

APPLY TODAY

Ready to make your next career move? Apply Now with your CV and Cover Letter explaining why you would be suitable for the role for our Recruitment Team to review.

DUTIES

Your duties as the 2nd Line IT Support Engineer include:

Providing Technical Support: Deliver 2nd Line support to a diverse range of clients across different sys...