Client Manager

London, England, United Kingdom

About us

Company description:

Toucan is a full-service Amazon agency (based in the UK & NAM) and an advanced Amazon Advertising partner that supports brands to accelerate their businesses globally. We specialise in Amazon strategy, Sponsored Advertising, programmatic DSP advertising and content creation (static and video)

We are proud to say that we are working with some of the biggest brands in FMCG, grocery, sports nutrition, healthcare and beauty, just to name a few. We handle Amazon revenue in excess of £100M globally, and this is rapidly growing.

Client Manager:

Role:

Responsible for managing small client relationships and executing digital strategies on Amazon. Building long-term relationships with your clients, advising and executing Amazon strategies based on agreed commercial targets.

Key responsibilities:

1. CLIENT RELATIONSHIPS:

- Develop strong working relationships with your clients.

- Communicate with clients regularly and proactively.

- Add value to clients wherever possible.

2. BUILD AMAZON STRATEGY:

- Provide clients with weekly and monthly reporting on account performance, with actionable insights

- Build promotional plans

- Advise on Amazon strategy, e.g. upcoming initiatives and budgets, and identify opportunities to improve performance.

3. MANAGE AMAZON ACTIVITY:

- Manage supply issues, shipment plans and stock levels

- Plan and review Amazon Media Services campaigns, keyword research, set up, budget management, monitoring and strategy.

- Audit and update Amazon detail page content for existing products and NPD. Advise on improvements and upsell A+ content and brand stores.

4. DRIVE BUSINESS REVENUE:

- Engage in an activity to drive awareness of Toucan

- Upsell additional relevant services

- Focus on retention of clients

5. CONTRIBUTE TO THE TEAM:

- Share learnings and best practice with the team.

- Help to up-skill and assist junior team members

- Lead and mentor junior team members on accounts to then transition over

- Experience managing clients or accounts

- Microsoft office knowledge - powerpoint, Excel, Word

- Proven written and verbal communication skills

- Self-starter with a can do attitude

- Ability to work individually and in a team

- Excellent organisational and priority setting skills

Toucan Core Values

· Clients are at the forefront of what we do: always put clients first

· Investing in our staff: proactively work to develop yourself and the rest of the team

· Actions speak louder than words: follow through with what you say you're going to do, to the team and clients

· Complete professional service: act professionally with colleagues and clients at all times

Required Experience/Qualities:

· Amazon account management experience, either client or agency side

· Have managed or mentored people successfully

· Have managed Amazon advertising campaigns (PPC & DSP) - familiarity with ad formats, keyword types etc

· Very organised

· A team player

· Adaptable under pressure

· Foreign languages are a bonus

By joining Toucan, you will:

· Get you birthday off every year!

· Have the option of an annual travel card loan

· Receive comprehensive and ongoing training and development

· Be part of a rapidly growing agency, with the opportunity to shape your role

· Gain an in-depth understanding of ecommerce and the way Amazon operates

· Be part of a successful and dynamic team with a friendly and entrepreneurial culture

· Impact the wider business performance with visible results

· Benefit from our flexible working policy. We offer a mix of home and office working

and give everyone the option to work flexibly

· Have access to our brand new office in Westfield shopping centre, complete with

panoramic city views, free fruit, shower & bike storage and a wraparound terrace

· Get to attend regular team social events and trips

OUR VALUES

Here at Toucan, we take our company values seriously.

CURIOSITY

· We foster personal development

· We are always learning

· We constantly ask questions

· We want to continuously improve ourselves, the company and our client’s business

AMBITION

· We want to succeed

· We set high targets for ourselves, our team and the company

· We give 100% to everything we do

ENTREPRENEURIAL SPIRIT

· We use our initiative and try to find solutions first

· We figure out new ways of doing things

· We innovate

· We don’t accept the status quo

· We always look to add value

PEOPLE FIRST

· We are authentic – we our ourselves

· We respect other’s time

· We support each other’s lives outside of work

· We treat everyone as an individual and respect their differences

· We get to know the people we work with

· We don’t operate a one size fits all policy

COLLABORATION

· We are one team – we unite to deliver results

· We have a positive attitude – it’s contagious

· We motivate others

· We boost others

OUR EQUAL RIGHTS POLICY

It is our policy not to discriminate against our employees based on their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or

trade union membership or the fact that they are a part-time worker or a fixed-term employee.

Job Type: Full-time

Benefits:

Flexitime

Work from home

Schedule:

Flexitime

Monday to Friday

Supplemental pay types:

Performance bonus

Yearly bonus

Ability to commute/relocate:

London, W12 7SL: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (preferred)

Experience:

Amazon or Amazon agency: 1 year (required)

Work Location: Hybrid remote in London, W12 7SL