Order Processing and Customer Support Coordinator - SAP

Think Specialist Recruitment are delighted to be supporting a well established business within the St Albans area. Due to growth, this company have an exciting opportunity for a candidate with previous sales administration experience to join their growing team. The suitable candidate will be working within a team environment, providing support to customers over the phone and via email, dealing with engineers, processing orders and more.

Monday - Friday - Predominantly office based with some flexibility after probation

Competitive salary with great benefits

Must have SAP experience

Some of the duties will include:

Handling customer enquiries by phone and email

Processing orders and providing quotations and pricing information

Managing customer orders, deliveries and delivery expectations

Liaising with production, logistics and sales teams to resolve queries and improve delivery times

Setting up and maintaining customer accounts

Managing customer portals and online orders

Preparing delivery notes and invoices

Supporting Sales Engineers with customer activity, sales leads and order information

Managing incoming orders through a shared inbox

Making occasional outbound calls to customers and prospects and updating the CRM

Supporting credit control and following company procedures

Building strong relationships with key customer contacts

The suitable candidate:

Must have previous experience with SAP

A strong communicator on all levels

Strong customer service skills

High level of attention to detail

Able to work in a fast paced environment

Great team player

Strong written and verbal communication skills

Must be based within a commutable distance to St Albans

Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support...