Field Service Engineer

Salary & BenefitsStarting salary from £38,397Monthly bonus schemeMonday to Friday working weekCompany vehicle provided with option for personal useComprehensive company pension33 days annual leaveFull equipment training provided Role Overview Due to continued expansion, Burtons Medical Equipment is looking to recruit a Field Service Engineer to join our growing team. In this role, you will be responsible for the installation, servicing, repair, and commissioning of our wide range of equipment at customer locations within your designated region. As this is a field-based position, applicants must be located within the service area. The successful candidate will deliver excellent customer service, building strong relationships with clients while ensuring equipment is maintained and operating to the highest standards. About Us Burtons Medical Equipment is a leading supplier of veterinary equipment within the animal healthcare sector. With over 40 years of industry experience, we manufacture, supply, and support a broad range of products across the UK, Ireland, and international markets. Our team of more than 200 employees is dedicated to delivering outstanding after-sales support. This includes Regional Field Service Operations Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all working together to provide exceptional service to our customers. Key ResponsibilitiesAs a Field Service Engineer, your duties will include:Servicing, repairing, and commissioning veterinary-specific equipmentWorking in line with company policies, procedures, and departmental guidelinesFollowing equipment method statements and service bulletinsEnsuring compliance with health and safety regulationsCompleting the required number of daily service calls as directed by the Field Service Management Team Building and maintaining strong customer relationships while delivering excellent serviceCollaborating with the customer support team to ensure efficient scheduling and delivery of service visitsAccurately completing service reports and documentationMaintaining tools, testing equipment, and vehicle stock levelsCandidate Requirements The successful candidate will demonstrate: Previous experience in a field service engineer role Strong customer service and communication skills Solid understanding of electrical and mechanical principles A methodical and detail-focused approach to work · Proven ability to diagnose and repair complex equipment Effective time management and prioritisation skills Strong problem-solving abilities Good computer literacy A positive, proactive attitude The ability to work independently while collaborating with the Field Service Management Team when required JBRP1_UKTJ