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Broster Buchanan Ltd
Cardiff
ITIL Six Sigma Service Management Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and opera
Job Source: Broster Buchanan LtdBroster Buchanan
cardiff, wales, United Kingdom
Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role is centr
Job Source: Broster BuchananFocus Resourcing Group
Cardiff
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. D
Job Source: Focus Resourcing GroupM Group Services Limited T/A Avonline Network Services Limited
Bridgend
Due to the continued success and expansion of Avonline Networks we have an exciting opportunity for a Networks Delivery Manager to join our team in . Reporting into the Senior Delivery Manager, this Management Leadership role will have full responsibility for driving overall operational delivery of civils and cabling/splicing. Avonline Networks del
Job Source: M Group Services Limited T/A Avonline Network Services LimitedDX Network Services Limited
Bridgend
Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and l
Job Source: DX Network Services LimitedInspire People
Cardiff
Join a team at the heart of the global economy! The Department for Business and Trade (DBT) and Inspire People are partnering together to bring you an exciting opportunity for three Senior Delivery Managers responsible for delivering products, services and workstreams of varying sizes, maturity and at different stages of the lifecycle (from discov
Job Source: Inspire PeopleDomus Recruitment
Uphill
Domus Recruitment are working with our client based in Birmingham that are looking for a Registered Service Manager to oversee their 6-bedded residential service that supports adults with Mental Health diagnoses. The service is rated "good", is fully staffed, and there are no voids. The main focus is to help the service users become more independ
Job Source: Domus RecruitmentMechanics For Us Ltd
Cardiff
An experienced Autocentre Service Manager is required for our busy centre in Cardiff * Basic salary £35,000 plus bonuses OTE £45,000 + * Leading national company * Fantastic benefits package * Customer focused, front of house role * Focus on MOT, service maintenance and repair The role is to fully manage a busy Autocentre, the garage is part
Job Source: Mechanics For Us LtdCardiff
Job Description Service Delivery Manager
Cardiff (hybrid)
Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands.
This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards.
Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions.
Responsibilities
▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement.
▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and cybersecurity.
▪ Manage SLA reviews and renegotiations, aligning outsourced services with the organisations strategic objectives and operational requirements.
▪ Champion streamlined, non-bureaucratic process development suitable for a lean team, integrating Six Sigma for efficiency without complexity.
▪ Lead change management initiatives, ensuring effective implementation with minimal disruption and maximum organisational benefit.
▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management.
▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements and strategic alignment.
Skills
▪ Advanced certification in ITIL, demonstrating a deep understanding of IT service management frameworks and the ability to apply them effectively in a complex, outsourced environment.
▪ Proficiency in managing outsourced delivery of cloud technologies, cybersecurity practices, and infrastructure management, with a strong grasp of the organisations technology stack including Azure and M365.
▪ Demonstrated expertise in managing outsourced delivery models, with the ability to negotiate, influence, and maintain productive relationships with external service providers.
▪ Exceptional leadership and communication skills, capable of articulating complex technical concepts to non-technical stakeholders and leading teams with confidence and clarity.
▪ A pragmatic approach to problem-solving and the development of non-bureaucratic processes that are efficient and adaptable to a small team environment.
▪ The ability to work effectively in both startup environments and scale operations, embodying a hands-on, collaborative approach to service delivery.
Qualifications and Experience
▪ Significant experience in IT service delivery within a regulated financial services environment, underpinned by a track record of enhancing organisational value through strategic IT service management.
▪ 10 years+ experience in a service management function within a regulated UK entity.
▪ Relevant higher education qualifications in Information Technology or a related field, supplemented by industry-recognised certifications in ITIL, project management, and cybersecurity.
▪ Demonstrated success in the strategic management of outsourced IT service models, with a deep understanding of the dynamics and challenges involved in third-party service delivery.
Please email your CV to apply for this opportunity
Service Delivery Manager jobs in Cardiff
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