Technical Engineer

Department: Aftermarket

Reporting To: Technical Team Lead

As Aftermarket Technical Engineer, you will Demonstrates expertise in mechanical and electro-mechanical systems, providing technical support to resolve in-service vehicle failures and quality concerns.

Applies strong analytical and problem-solving skills to assess complex issues, identify root causes, and implement both short-term corrective actions and long-term improvements. Effectively manages priorities in a fast-paced environment, making sound decisions independently while balancing customer expectations, operational requirements, and commercial objectives to minimise vehicle downtime and improve product performance.

ACCOUNTABILITIES & ACTIVITIES

Experienced in collaborating with design, service, and customer teams to understand product requirements and deliver effective engineering solutions.

Skilled in conducting detailed root cause analysis and failure investigations involving reliability, warranty, and component performance issues.

Proven ability to diagnose complex vehicle and system faults, identify corrective actions, and implement sustainable solutions.

Strong background in providing technical support to Aftersales, service centres, technicians, warranty teams, and customers.

Experienced in managing product lifecycle activities, including warranty analysis, failure investigation, and engineering change implementation.

Proficient in interpreting technical data, coordinating testing activities, and ensuring compliance with company change control processes.

Effective communicator with the ability to present technical findings clearly to stakeholders at all levels.

Dedicated to maintaining accurate engineering documentation, investigation records, and corrective action reports.

Strong customer focus with the ability to respond rapidly to technical concerns and support product reliability improvements.

Self-motivated and capable of managing multiple priorities while working independently.

Influential team player who collaborates with design teams to drive product quality, reliability, and continuous improvement initiatives.

Committed to continuous professional development and the application of reliability engineering best practices.

ESSENTIAL/DESIRABLE REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS

Essential Requirements:

Extensive expertise in EV Systems, HV/LV architectures, diagnostics and fault finding

Strong knowledge of CANbus networks, vehicle electronics, powertrains, braking and pneumatic systems

Working knowledge of diagnostic and troubleshooting tools including JAL test, MBMS, CODI and other service diagnostic platforms

Knowledge in 3D CAD using CATIA and SolidWorks including part modelling and Assembly drawing

Skilled in interpreting engineering drawings, technical reports, and diagnostic data.

Proven ability to manage multiple projects and changing priorities.

Effective communicator, capable of presenting complex technical information clearly.

Strong customer focus with experience negotiating practical and effective technical solutions.

An ability to manage multiple ongoing projects and changing priorities.

Clear communication through a variety of methods e.g. using visual tools, diagrams, drawings, reports.

An ability to interpret engineering drawings, reports and other technical data.

The ability to discuss and negotiate agreeable solutions to customer problems.

Extensive PCV and / or HGV engineering experience

Desirable Requirements:

Electric power systems knowledge which includes Electrical distribution & Networks

An excellent telephone manner with the ability to deal well with difficult customers

Effective workload management and coordination skills

Strong critical thinking skills combine with innovation and attention to detail

Experience of dealing with customers over the phone and via email.

DESIRABLE BEHAVIOURS

Manage time effectively and meets commitments

Demonstrates continuous learning and knowledge sharing within a team

Contribute ideas that improve processes, productivity and quality

Must have a confident & positive attitude to resolve customer issues

Ability to be flexible and adapt to customer and operational needs

Benefits Holiday - 192 hours plus Bank Holidays

Pension - 4% employer contribution and 5% employee contribution

Free onsite parking

3% GLA

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