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Pension Administrator

Bromsgrove, England, United Kingdom

We are recruiting for a Pension Administrator , to join our busy team in Bromsgrove. You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.

Overview of duties:

Undertaking comprehensive data validation exercises

Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance

Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes

Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers

Answering employer/employee queries via telephone or written

Maintaining records and complying with regular audits

Processing lost clients within the Standard Operating Procedure

Oversee outstanding work ensuring clients are aware and understand requirements/consequences

Supporting the day to day workloads of the team including inbox enquiries

Ensuring that client files are kept accurate and up to date

Ensuring that all client history (at both employer and employee level) is fully documented

Proactively identifying added value opportunities

Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients

Identifying and addressing errors within client processes, highlighting to management accordingly

Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects

Person specification

Knowledge, skills and abilities:

Well organised and detail oriented individual

Focused on continuous improvement and developing standards

Excellent interpersonal and business communication skills

One team company mindset with client always at the centre of the process

Willingness to support the wider business with client delivery

Leads by example with a can do attitude.

Education and experience:

Previous experience in a Customer Services role

Knowledge and experience of Pensions Administration desirable

Experience with Excel, MS Teams and Outlook essential

CII qualifications desirable, but not essential

Key information:

Salary: Competitive depending upon experience

Hours: 35 hours Monday - Friday

Location: Bromsgrove

Benefits: 25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc

If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.

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Pension Administrator jobs in Bromsgrove, England, United Kingdom

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