Pension Administrator
Bromsgrove, England, United Kingdom
We are recruiting for a Pension Administrator , to join our busy team in Bromsgrove. You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
Overview of duties:
Undertaking comprehensive data validation exercises
Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
Answering employer/employee queries via telephone or written
Maintaining records and complying with regular audits
Processing lost clients within the Standard Operating Procedure
Oversee outstanding work ensuring clients are aware and understand requirements/consequences
Supporting the day to day workloads of the team including inbox enquiries
Ensuring that client files are kept accurate and up to date
Ensuring that all client history (at both employer and employee level) is fully documented
Proactively identifying added value opportunities
Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients
Identifying and addressing errors within client processes, highlighting to management accordingly
Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
Person specification
Knowledge, skills and abilities:
Well organised and detail oriented individual
Focused on continuous improvement and developing standards
Excellent interpersonal and business communication skills
One team company mindset with client always at the centre of the process
Willingness to support the wider business with client delivery
Leads by example with a can do attitude.
Education and experience:
Previous experience in a Customer Services role
Knowledge and experience of Pensions Administration desirable
Experience with Excel, MS Teams and Outlook essential
CII qualifications desirable, but not essential
Key information:
Salary: Competitive depending upon experience
Hours: 35 hours Monday - Friday
Location: Bromsgrove
Benefits: 25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc
If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.