Payroll And Workforce Admin

Payroll & Workforce Administrator

Royal Mail Parcel Hub - Stoke-on-Trent

Temporary Contract: Mid-September - End of December

Hours: Approximately 30 per week

Monday to Friday - 10:00-16:00 (we can be flexible on working hours)

Hourly Rate: £13.85

Join One of the UK's Largest Peak Operations

Pertemps is recruiting Payroll & Workforce Administrators to support the delivery of one of Royal Mail's busiest Christmas parcel operations.

Supporting a workforce of up to 1,500 temporary workers each day, you'll play a vital role in ensuring workers are paid accurately, supported throughout their assignment and receive an excellent experience from their first day on site.

This is a varied role combining payroll administration, workforce support and candidate care, making it ideal for someone who enjoys organisation, problem-solving and helping people.

What You'll Be Doing

As a Payroll & Workforce Administrator, you'll be responsible for ensuring the smooth day-to-day administration of our on-site operation.

Your responsibilities will include:

Payroll Administration

• Accurately keying workers' hours into the system.
• Checking attendance records against submitted timesheets.
• Investigating and resolving payroll discrepancies.
• Responding to worker pay and payslip queries.
• Ensuring payroll deadlines are met each week.

Workforce Administration

• Supporting workers with general administration queries.
• Recording holidays, absences and availability.
• Maintaining accurate worker records.
• Updating workforce systems with any changes.

Candidate Support

• Contacting workers to confirm upcoming shifts.
• Assisting with holiday and absence requests.
• Liaising with Shift Coordinators regarding worker availability.
• Providing a friendly and professional first point of contact for temporary workers.
• Helping create a positive worker experience throughout the project.

Operational Support

• Supporting the Hub Manager and Shift Coordinators with administrative tasks.
• Assisting during busy operational periods.
• Producing reports where required.
• Ensuring all worker records remain accurate and up to date.

We're Looking for Someone Who

• Has excellent attention to detail.
• Is highly organised and able to manage multiple tasks.
• Enjoys helping people.
• Communicates confidently and professionally.
• Can work accurately in a fast-paced environment.
• Is confident using computer systems.

Experience

Full training will be provided before the project begins previous experience preferable but not required.

Project Timeline

• Contract Start: Week commencing 5th October
• Contract End: December 2026