CyberArk Engineer

CyberArk Engineer (Contract)Location: UK RemoteOur client looking for a CyberArk Engineer to join their Cyber Operations team on a contract basis. Reporting to the Cyber Operations Lead, you'll work closely with SOC Engineers and take ownership of privileged access management across multiple managed client environments.This is a hands-on technical role with CyberArk at its core, focused on operational support, troubleshooting, and maintaining the health of the PAM platform across a range of estates.The OpportunityThis engagement is purely focused on service delivery. There is no requirement for pre-sales, people management, or leadership responsibilities. You'll act as the senior escalation point for CyberArk-related issues, owning incidents and requests from initial investigation through to resolution.Key ResponsibilitiesOwn and manage CyberArk incidents and service requests from L2-L4, ensuring resolution within agreed SLAs.Troubleshoot issues across the CyberArk platform, including Vault, CPM, PSM, PVWA, Entra ID integrations, MFA solutions, and SIEM integrations.Perform root cause analysis and manage escalations with CyberArk support where required.Support privileged account onboarding and offboarding, safe administration, policy management, and access reviews.Carry out platform maintenance activities including patching, upgrades, certificate renewals, and disaster recovery testing.Maintain technical documentation, runbooks, known error records, and change management processes.Required ExperienceHands-on CyberArk administration and support experience in production environments.Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA.Proven experience resolving complex L3/L4 incidents within SLA-driven environments.Experience working within managed services, enterprise support, or operational security functions.Strong PowerShell scripting skills for troubleshooting, automation, and remediation.Good understanding of Identity & Access Management (IAM) and Privileged Access Management (PAM).Experience working within ITSM, incident management, and change control frameworks.A hands-on CyberArk Engineer who enjoys solving complex technical challenges, supporting business-critical platforms, and working in a fast-paced operational environment. You'll combine strong technical expertise with a service-focused mindset and be comfortable acting as the escalation point for privileged access management across multiple client estates.JBRP1_UKTJ