2nd Line Support Technician

2nd Line Support Engineer

Plymouth | £45,000

Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.

Working as part of a collaborative IT team, you'll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable and efficient.

Key Responsibilities

Provide 2nd line IT support to end users.

Troubleshoot hardware, software and network issues.

Manage and resolve support tickets efficiently.

Support Microsoft 365 and user administration.

Assist with device deployment and user onboarding.

Work with third-party suppliers when required.

Contribute to IT projects and system improvements.

Maintain technical documentation and best practices.

Help ensure systems remain secure and reliable.

Skills and Experienced Required

Minimum 4 years of 2nd Line IT Experience

TCP/IP Networking and DNS

Powershell Scripting

Active Directory & Group Policy

Windows 11

Office 365 Suite

Hardware & Printer Support

TroubleshootingDesirable Skills include:

Hyper-V

Cisco Networking

SQL Server

Experience in a Manufacturing EnvironmentApply now to not miss out!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business