Controller

Who we are

Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.

Hours : Thursday & Friday 04.00-16.00 Saturday 05.00 - 17.00 (35hrs) per week

Salary : £27,260.40 inclusive of shift allowance

Grade: CM20

Location : Springwell House, District 2, Parsons Estate, Washington, Tyne and Wear, NE37 1EX

Job purpose

You will be expected to ensure the safety and security of the staff and customers of the Note/Coin Site including monitoring access control and CCTV. The role holder will support the existing team, ensuring adherence to security procedures at all times and undertake relevant ad‑hoc tasks as requested by the Control Room Supervisor/FO. This will include various facilities and Health and Safety checks in accordance with procedures.

Main responsibilities

• Act in the day to day running of a Security Control environment and ensure Vaultex / B of E Security procedures are adhered to within the site.
• Act as the first point of contact for visitors and employees to the site presenting a professional image at all times.
• Be responsible for carrying out daily Security checks to minimise Site risk, dealing with on site visitors, including contractors, deliveries and Vaultex employees, as well as outside agencies including the police.
• Carry out strict security procedures, which include perimeter checks, employee/visitor searches etc.
• Maintain vigilant observation using the digital CCTV Camera system/ alarm testing & assist in periodic security checks and procedures.
• Maintain and record all information accurately.
• Assist with the general maintenance of the building.
• Proactively deal with any security/H & S issues ensuring raised appropriately and timely.
• Conduct and deal with Health & Safety issues, including carrying out alarm and fire safety tests.
• Maintain effective liaison with Vaultex Control Room.
• Other general daily duties as delegated by the Leadership team.

Knowledge, skills and experience required

• Good computer literacy skills;
• Confident questioning approach with excellent communication skills;
• Flexible approach to required tasks and working times;
• Well‑organised with an ability to multi‑task;
• Excellent observation skills;
• Ability to work within a team;
• Excellent time keeping and attendance;
• Adhere to the company core standards of behaviour and values;
• Previous experience in the Security field, including control room an advantage, although training will be provided.

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• A generous company pension – auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best.

Equal opportunities

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community.

We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+.

We value your lived experience and knowledge.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Diversity & inclusion

Vaultex champion a workplace where diverse backgrounds and perspectives are not just welcomed but deeply valued. We invest heavily in our people and their families, offering a range of competitive benefits designed to support physical, emotional, and financial well‑being. From career development opportunities to enhanced workplace facilities, our goal is to ensure every teammate feels supported, respected, and empowered to thrive.

Serving our communities

We strive to positively impact the communities we operate in. Our focus on employability and social mobility has helped equip thousands of young and disadvantaged people with skills, equipment, or resources that enhance their future prospects.

Culture Centred on openness, inclusivity, and exceptional service

We are committed to investing in talent and an engagement culture that gives all our people a voice. We have a long-standing relationship with Investors in People and the Living Wage Foundation and are Investors in People Platinum, held by only 2% of companies in the UK.

Find out more about our ongoing commitment to sustainability, inclusivity and innovation in our ESG report.

Vaultex are the UK’s leading cash management company, providing best in class management services for our customers and ensuring continued access to cash across the UK. Formed in 2007 as a joint venture between HSBC and Barclays, Vaultex is a world recognised leader for efficient cash services and the largest member of the Bank of England’s note circulation scheme.