Information Technology Support Analyst
salford, england, United Kingdom
IT Support Analyst
Bolton
Up to £27,000 DOE
ShortList Recruitment have an exciting IT Support Analyst role for a market-leading business based in Bolton, who are in the process of building out their IT function.
The role is providing 1st line support to end-users via phone, email, and in person. It would suits someone with experience in a similar role using Microsoft technology, who has skills in troubleshooting hardware and software, and dealing with network-related issues. As the client are investing a lot in growing their IT function currently, this role can offer great growth opportunities for motivated candidates; who can grow alongside the business.
Responsibilities for the 1st Line Support role:
Respond to incoming support requests via phone, email, or ticketing system in a timely manner.
Troubleshoot and resolve issues related to Microsoft Windows operating systems, Office 365, and other Microsoft products.
Install, configure, and maintain software applications and hardware components.
Collaborate with second line support technicians to escalate complex issues when necessary.
Document support activities, solutions, and procedures for knowledge sharing and future reference.
Stay up-to-date with the latest Microsoft technologies and certifications to enhance technical skills and knowledge.
Requirements for the 1st Line Support role:
Commercial experience in a similar role.
Knowledge of Microsoft Windows 10, Office 365, and Active Directory.
Familiarity with troubleshooting hardware, software, and network issues.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively.
IT related degree (desirable).
The IT Support Analyst role is based in Bolton and has the benefit of hybrid working long-term. The position is paying up to £27,000 DOE. The position is commutable from Warrington, Blackburn, Manchester, Rochdale and Wigan.
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