Head of Operations - SITECH

Cannock

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting directly to the Director of Construction Industries within Finning UK & Ireland, this role will provide strategic and operational leadership for the SITECH business unit in the UK & Ireland.

SITECH, is a cutting-edge company specialising in Trimble / Caterpillar branded GPS and construction machine control technology.

This role is responsible for developing the go-to-market strategy, structuring the team to deliver the strategy, developing and executing an aggressive Annual Operating Plan (AOP) and leveraging the collective horsepower within the entire Finning UK & Ireland business. You will also be accountable for delivering revenues up to circa £25m, with a significant focus on converting customers to our workflows and ecosystems whilst maintaining high levels of customer experience.

Job Description:

Major Job Functions:

Developing and executing fresh go-to-market strategies for the business, focused on moving from a predominately on-machine technology provider to a bias for off-machine hardware and software, coupled with a healthy service and repair business.

Lead the SITECH sales and business development function through a culture of data-based sales management, customer intimacy through excellent account management, coupled with new customer acquisition through a hunting and conquest mentality, all measured on a simple performance table

End-to-end operational leadership of the SITECH business unit, striving for continuous improvement opportunities, innovations to drive growth in revenue, margin, inventory reduction, safe working practices, quality improvements etc

Full people leadership, including health & safety, talent development and inclusion & diversity of a high-performance functional team.

Aligning strategy and execution with Trimble, communicating and holding key relationships

Strategic medium and long-term intelligence, in-depth industry knowledge and briefing for senior level leadership.

Owning and executing AOP and GTM strategy across functional areas of responsibility, including new hardware sales, software subscriptions and aftermarket repairs / field solutions.

Responsible for achievement of all targets / performance including – Market Share, Participation, Sales Excellence, Customer Experience, Full Income Statement and Working Capital across all Areas of SITECH. Also responsible for Annual, Quarterly and Monthly Budgeting / Forecasting.

New Product Introduction (NPI) including hardware and software, as well as aftermarket innovations, working across all functional areas to ensure opportunities are identified and matched to relevant high-potential customers and their needs.

Benefits:

In addition to a competitive salary, 25 days holiday, an annual management bonus, life insurance, up to 7% pension, access to the company's share scheme,  private medical insurance, and car allowance, you will benefit from:

Enhanced maternity and paternity packages

Family-friendly policies to support working parents

Enhanced flexible working options

Support from a team of 40+ Mental Health first-aiders

Employee wellbeing solutions

Electric car scheme (UK)

The opportunity to work with your charity of choice

Length of service or recognition awards.

Specific Skills:

Demonstrable leadership skills with the ability to communicate at all levels of the business and lead through deep collaboration across the business.

Capable of fully understanding and managing Profit and Loss (P&L)data

Strategic thinking, strategic planning and timely strategy execution

Strong commercial acumen.

High learning agility to absorb new technologies and determine the opportunities and risks.

Adept in customer-facing situations with outstanding communication, presentation, negotiation and influencing skills.

Time management skills and the ability to prioritize multiple tasks with varying timelines, often under high degrees of pressure.

Proven problem-solving and decision-making skills.

Self-motivated and ability to work with minimal supervision.

The leadership of high-performance teams both within sales and operations.

Proven & demonstratable change management skills, comfortable with initiating and delivering change to enable profitable growth.

Knowledge:

Experience within the Surveying industry

Civil Engineering background

5 years + experience in leading a multi-disciplined business segment or function.

Knowledge of customers and competitors within the industries we serve.

Distribution organisational awareness.

Understands marketing programs in relation to the pricing of the assigned product.

Accountability:

Up to x8 direct reports and x55 Indirect reports.

Annual sales turnover of over £16m in 2023 growing to +£25m within the 2025 strategic timeframe

Development of go-to-market sales and marketing plans

Manage sales pipeline, from opportunity to execution to maximize growth of off-machine, on-machine, workshop and field repairs, rental and software sales / subscriptions.

Achievement of monthly, annually and quarterly sales targets from both a revenue and order intake perspective

Achieve or exceed annual Trimble targets

Accountable for the development of a sales pipeline demonstrable by maintaining a healthy order backlog

Manage gross profit and expenses to deliver EBIT target through process discipline

To drive successful outcomes in all tenders submitted and demonstrably increase participation levels

Contribute additional revenues through growth in all possible lines of business – increase Customer Share of Wallett

Manage problem and complaint resolution, providing solutions that improve customer loyalty and reduce risk / exposure

Accountable for customer satisfaction measures within the business area, efficient management of customer disputes

Achieve zero LTAs through a robust, participative management of health and safety within the business

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter