Logistics Coordinator

Logistics Coordinator

Newport
Salary: £32,000 + Annual Bonus + Excellent Benefits

Yolk Recruitment is supporting a leading global manufacturing organisation with the recruitment of a Logistics Coordinator to join their Supply Chain team based in Newport.

This is a great opportunity for an experienced Logistics, Transport or Supply Chain professional to join a busy manufacturing environment, coordinating customer orders and deliveries across the UK and internationally. You'll work closely with hauliers, Production, Warehouse and Customer Service teams to ensure orders are dispatched accurately and on time. You'll also take ownership of delivery issues and delays, keeping customers informed and working quickly to resolve problems. This role would suit someone highly organised, confident communicating with customers and suppliers, and comfortable working in a fast-paced environment.

This is what you'll be doing

As Logistics Coordinator, you'll support the day-to-day movement of customer orders from the Newport manufacturing site, working closely with Customer Service, Production, Warehouse, Quality and external transport providers to ensure orders are processed and dispatched safely, efficiently and on time.

Your responsibilities will include:

• Processing customer orders received through SAP, ensuring shipping and logistics requirements are progressed accurately and within required timescales.
• Coordinating the movement of bulk and packaged products to customers and stock locations across the UK and internationally.
• Liaising with Customer Service teams to ensure orders can be processed efficiently and customers receive accurate information regarding their deliveries.
• Managing external carriers and hauliers, coordinating collections and deliveries while considering service requirements and the most cost-effective transport options.
• Maintaining regular communication with drivers, carriers and customers, providing updates and responding to delivery-related enquiries.
• Proactively managing late orders, delivery delays and other logistics issues, investigating problems and coordinating with relevant teams to achieve an effective resolution.
• Handling customer queries and complaints professionally, taking ownership of issues and ensuring customers are kept informed throughout the resolution process.
• Liaising closely with Production and Warehouse teams to ensure goods are available and ready for collection within required timescales.
• Working with Quality to ensure required Certificates of Analysis (COAs) are available to support timely dispatch.
• Coordinating dispatch requirements that fall outside standard SAP processes, ensuring these are managed efficiently and cost-effectively.
• Maintaining accurate order and shipment information across relevant systems and ensuring required processes are completed in line with business requirements.
• Supporting continuous improvement activity across Logistics, Warehouse, Production and Quality to improve safety, efficiency and service quality.

The experience you'll bring

• Previous experience within Logistics, Transport, Supply Chain, Order Fulfilment or a similar coordination role is essential.
• Experience coordinating customer orders, deliveries, transport or shipping within a busy operational environment.
• Strong customer service skills, with the confidence to communicate effectively with customers, drivers, carriers and internal teams.
• The ability to manage delays, complaints and challenging situations calmly and professionally while working towards a resolution.
• Strong organisational skills with the ability to manage multiple orders, priorities and deadlines simultaneously.
• A proactive approach with the confidence to work on your own initiative and take ownership of problems through to resolution.
• Strong communication and relationship-building skills across both internal and external stakeholders.
• Good IT and administration skills; previous experience using SAP or another ERP system would be advantageous.
• Experience within a manufacturing, chemical, distribution or similarly fast-paced environment would be beneficial.
• A collaborative approach and willingness to work as part of a small, established Supply Chain team.

And this is what you'll get in return

• Salary of £32,000
• 25 days annual leave plus public holidays
• Monday to Friday working only - Weekly rotating hours of 6:00am - 2:00pm and 8:00am - 4:00pm (Some flexibility with rota if needed)
• Annual bonus scheme
• Defined contribution pension with up to 9% employer contribution
• Bupa private medical insurance for employees, with discounted rates available for dependants*
• Life insurance at 4x basic salary
• Group Income Protection of up to 50% of basic salary
• Car salary sacrifice scheme following successful probation
• Cycle to Work salary sacrifice scheme following successful probation
• On-site gym
• On-site canteen
• Free parking
• Opportunity to join an established team with a strong track record of internal progression