IT Manager

• Shape and support Birmingham Hippodrome’s technology environment during significant change and modernisation
• Maintain secure, reliable and high-performing infrastructure and end-user services
• Drive improvements across identity and device management, networking, Microsoft 365, cybersecurity, operational support and service delivery
• Lead day-to-day technical operations
• Line manage two IT Engineers
• Work with colleagues, suppliers and stakeholders to deliver resilient, well-governed and user-focused technology services
• Contribute to digital transformation, security and compliance improvements, modern tools and improved ways of working
• Support collaboration, innovation and excellent service across the organisation
• Troubleshoot issues and roll out new tools and technology
• Deliver a major infrastructure refresh, including fibre connectivity, network switching and core infrastructure

Requirements

• Substantial experience in IT infrastructure
• Experience administering identity and endpoint management
• Experience managing Microsoft 365 services
• Experience maintaining secure production environments
• Strong experience working with IT service desks, including ticket triage, user support and continuous service improvement
• Previous line management experience desirable
• Collaborative, supportive, people-focused and positive approach
• Willingness to undergo a Basic DBS check
• Availability for a minimum of 3 days onsite per week
• Willingness to occasionally work evenings and weekends during key projects

Core Competencies

Demonstrates expertise in IT infrastructure management, including identity and endpoint management, Microsoft 365 services, and cybersecurity. Proven ability to lead technical operations, drive service improvements, and support digital transformation initiatives.

Highest-signal resume keywords

• IT Infrastructure Management
• Microsoft 365 Services
• Identity And Endpoint Management
• Cybersecurity
• Line Management

Hard Skills

• IT Infrastructure
• Identity Management
• Endpoint Management
• Microsoft 365 Administration
• Service Desk Management
• Ticket Triage
• User Support
• Continuous Service Improvement
• Network Switching
• Fibre Connectivity

Soft Skills

• Collaborative Approach
• Supportive Attitude
• People-Focused
• Positive Mindset

Certifications & Qualifications

• Basic DBS Check

Industry Keywords

• Digital Transformation
• Service Delivery
• Operational Support
• Compliance Improvements

Tools & Technologies

• Microsoft 365
• Cybersecurity Tools
• Network Infrastructure