Supervisor

Supervisor – Millets, Worthing

Millets is a leading outdoor retailer operating over 100 stores across the UK, focusing on casual outdoor customers who value both quality and value.

Role overview

As a member of the Junior Management team, you will provide managerial support and help maintain and improve the customer service levels throughout your section. The role involves supervising staff while maintaining shop floor standards, and handling various managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and supporting the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to promote the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by employing engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing completion of relevant training assessments.

Key performance indicators: achieve or exceed the store’s monthly sales target, meet additional KPIs (units, conversion, ATV, UPT), reach upselling or cross‑selling targets, maintain a high Net Promoter Score, ensure accurate stock during audits, and guarantee all new colleagues complete mandatory training.

Qualifications

• Previous supervisory or team‑leader experience in a fast‑paced retail/customer‑facing environment.
• Passion for retail and a good understanding of current trends and competitors.
• Experience coaching and mentoring individuals.
• Strong communication skills and attention to detail.
• Ability to maintain high standards on the shop floor and promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes.
• 25 % discount on a wide range of products in‑store and online (JD Sports, Size ?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health and well‑being advice via TELUS Health.
• Health cash plans.
• Internal development courses to support personal and professional growth throughout your career.
• Access to apprenticeships & accredited qualifications – earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Colleague networks, volunteer opportunities, JD Foundation support, and employer engagement forums.
• Incremental holiday allowance.

Senior level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail