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Spectrum IT Recruitment Limited

Poole / Global

2nd Line Support Engineer

£35,000
Remote

Job Summary

Salary Range:: £35,000
Work Settings:: Remote

Apply Now

Job Description

We're looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset.
The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service.
The service desk team the successful candidate will be joining are office based 4 days per week and work from home on Friday's so please consider this before applying.

Role requirements:

Providing 2nd line deskside and onsite IT support
Troubleshooting hardware, software, network and access issues
Managing incidents and service requests through to resolution
Supporting Microsoft 365, Windows and endpoint environments
Assisting with projects, changes and service improvements
Maintaining accurate ticket records and technical documentation
Providing a professional, customer-focused service

What we're looking for
Previous experience within a 2nd Line, Deskside or Onsite Support role, with knowledge of technologies such as:
Microsoft 365, Windows and Exchange
Entra ID / Azure AD
SCCM and VMware
Networking and VoIP
Remote support and monitoring tools
Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but isn't essential.
Ideally, you'll already hold SC Clearance . Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

TPBN1_UKTJ

Apply Now

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