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Coventry Building Society
Coventry
About the roleThis role is responsible for leading the design, delivery and continuous improvement within a scrum team, or teams while ensuring that the roadmap and prioritisation of features is in line with the expectation of the Product Manager and business owners.The Product Owner will manage all technical aspects of the product lifecycle, from
Job Source: Coventry Building SocietyAston Martin Lagonda Ltd
Warwick
For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That’s why the name of everyone who has ever worn our famous wings is inscribe
Job Source: Aston Martin Lagonda LtdEvera Recruitment Ltd
Gaydon
Our client, an iconic luxury British sports car manufacturer is currently hiring a System Architect/Feature Owner Powertrain. The successful candidate will lead the systems development and feature delivery of distributed functions within the ICE Powertrain domain. The System Architect/Feature Owner Powertrain will: Drive issue resolution and, whe
Job Source: Evera Recruitment LtdeTeam
Gaydon, England, United Kingdom
Role Title: Automotive Feature Owner E-Powertrain/ Automotive engineer Location: Gaydon 5 days per week preference – will consider partial hybrid Duration: Until 30/09/24 Role Description: At client Automotive we drive the automotive trends of safety automation, electrification, and connectivity to the next generation of solutions. With so many n
Job Source: eTeameTeam
Gaydon
Job Description Role Title: Automotive Feature Owner E-Powertrain/ Automotive engineer Location: Gaydon 5 days per week preference – will consider partial hybrid Duration: Until 30/09/24 Role Description: At client Automotive we drive the automotive trends of safety automation, electrification, and connectivity to the next generation of
Job Source: eTeamSiamo Recruitment
Solihull
Service Manager Location: Field Based Patch: Surrounding counties of Berkshire, Oxfordshire, North London to West London, Central London. Salary: £33,999 About Us: Our client is dedicated to delivering exceptional service and maintaining the highest standards. They pride ourselves on our commitment to excellence and our passion for providing top-
Job Source: Siamo RecruitmentArch Recruitment Solutions Ltd
Coventry
Service Engineer Coventry £25,000 - £32,000 per annum Days Permanent Role Arch Recruitment Solutions are currently recruiting for a Service Engineer for a Manufacturing company based in Coventry. This is a position suited to candidates with a background in a similar role and that are open to site work when required. Role responsibilities For the
Job Source: Arch Recruitment Solutions LtdASC Connections Ltd
Coventry
A service engineer is required for a hugely established OEM of industrial automation and machine tools. This globally recognised leader of specialist capital equipment, is seeking an electrically biased Service engineer to join their team. You'll will be required to travel nationwide to install, commission and repair machinery. They have a strong n
Job Source: ASC Connections LtdWarwick
Service Owner – Commercial Applications
Location: Tachbrook Park, Warwick
Salary: £70,000 - £85,000
Why Work with Us:
At Calor, we believe in making a positive impact every day. Joining our team means joining a company with a clear mission and strong values. We offer a supportive and collaborative work environment where your contributions are valued, and your potential is nurtured.
Overview
Calor’s Mission Statement to keep Customers Safe, Warm, Working, and Informed will be achieved through the success of its five main objectives:
To delight its customers
To be a great place to work
To be more effective through simplification
To digitalise
To grow
To ensure the focus on these objectives, Calor has recently re-organised its Tech and Digital function. The Application & Platforms Team comprises three portfolios:
Commercial Applications
Operational Applications
Supporting Applications
The primary responsibility of the Service Owner – Commercial Applications will be to manage the estate of SaaS and on prem products, ensuring the applications support the business as expected and incidents are managed according to agreed vendor SLAs. The applications in this portfolio can be categorised as follows:
Salesforce Sales & Service Cloud CRM, including Experian EDQ,
Nintex DocGen,
Docusign integrated services
Calor’s Customer Portals – Calor Account Online and Dealer Network Portal
OnBase Document Management System
Kofax Document Scanning Solution
Magento One Shop/Bottle Shop & eCRA Mendix Portal
TextLocal SMS Service
In addition to application management, the Service Owner – Commercial Applications is responsible for
Driving the continuous delivery of changes to enhance business performance, including working with SaaS providers to influence product improvements
Identifying opportunities to simplify the application estate to optimise Operational Costs and streamline support models.
Managing the application estate and drive SaaS vendors and internal teams to achieve the above goals.
Key Responsibilities:
Work across Calor’s Transformation Organisation and Business teams to provide a seamless internal customer experience
identify, prioritize, and plan technology-enabled process improvement demand
manage delivery of product backlogs arising from process improvement demand
Work with business functional stakeholders to develop product roadmaps aligned to business plans
Manage product vendor relationships
Manage AMS vendor relationship, including contract management, SLA monitoring and enforcement, issue escalation
Manage vendor relationships with key solution providers such as Salesforce, Portals, DMS etc.
Work with Accounts Payable teams to address vendor invoicing issues to ensure vendors are paid in a timely manner
Identify, evaluate, and recommend application landscape optimization opportunities
Work with budget holder to plan optimization opportunities
Plan and own the delivery of approved application landscape optimization opportunities, including resource, schedule and budget planning and management
Drive the continuous delivery of changes to enhance business performance, including working with SaaS providers to influence product roadmap
Identify, plan, and implement standard processes for continuous improvement
Identify, plan, and implement opportunities to simplify application support models to optimize Operational Expenditure and streamline support models
Work with SHVE shared services teams (such as Cloud COE, Integration Competency Centre) to plan and deliver changes to address incidents and deliver service improvements
Provide regular status reporting in line with cross-portfolio status reporting cadence
Key Skills and Experience:
Solid and proven experience in a commercially-focused technology delivery role, with demonstrable experience of CRM and Customer Portal systems
Product management experience working with Salesforce CRM and document management systems in an integrated environment
Extensive experience managing a multi-vendor landscape
Software Lifecycle & Release Management
Budget and resource management
Demonstrable experience managing/coordinating cross-functional teams
Delivering on time to cost/quality
Collaboration and negotiation skills
Preparing and providing commercial system demonstrations to the team, business partners and leadership, including end user support
Ability to operate in an off-shore/on-shore resource model
Strong workshop facilitation experience
Demonstratable experience managing small-medium, multi-functional teams
Experience managing agile delivery teams
Desirable:
Experience in the oil & gas or utility sector
Experience working with ERP software
What we can offer you!
Company Car or Cash allowance
Performance related Bonus
Hybrid working
Private medical provided by BUPA
25 days annual leave + 8 bank holidays
Cycle to work scheme
Retailor discounts
Service Owner jobs in Warwick
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