Technical Support Engineer

Are you a multi-talented Technical Support Engineer with cross-disciplinary skills and experience in the CCTV/ Alarms/Turnstiles/Sensors sector?

If you have technical support/installation experience with high level security clearance throughout NI and Ireland and are looking to step up into a specialised role, training in advanced, cutting edge technology, read on:

The Role – Main Duties:

• As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing.
• You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• You will take a pro-active approach to support, implementing contingency procedures to improve service.
• You will contribute to the ongoing development of both existing and future products.
• As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.
• Excited by technology you will keep up to date with current and future technology.
• Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners.
• Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products
• Work with the Project Manager to ensure the successful implementation of key projects.
• Provide pre-sales support, eg, facilitate product demonstrations and trade shows.

The Individual:

• Possess a mix of engineering and IT skills.
• BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
• At least 1+ years’ experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
• Experience of PC based support tools.
• Logical, methodical thinker with creative problem-solving ability.
• A proven ability to respond positively to challenges.

Essential:

• Full clean driving license.
• Successful application for full security clearance.
• Work flexible hours to meet business needs.

Rewards:

• Competitive salary
• Company van
• 10% annual bonus.