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Customer Service Executive Near Witney We are looking for a Customer Service Executive to join a good client of ours. You will be working 37 hours per week, Mon- Thurs 8.30 – 5pm and Fri (phone number removed)pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a qu
Job Source: Meridian Business SupportDidcot
Job Title: Order Processor & Customer Service Executive
Location: Didcot
Salary: £28,000 - £32,000 (depending on experience)
Summary of Position:
Our client, a growing company distributing workwear and safety items, is looking for an Order Processor & Customer Service Executive to join their team. The Order Processor & Customer Service Executive will be a confident, efficient, and dedicated individual who can take and process orders.
The responsibilities include but are not limited to the following:
Entering orders taken via email, telephone, web portal and rep visits onto the system.
Managing the sales inbox, dealing with all incoming emails to the main sales email address, and processing or forwarding to the relevant personnel.
Monitoring and responding to the online chat on the web portal.
Dealing with order queries, delivery issues, returns, product faults, and errors always leaving the customer feeling as though they have been listened to and their issue is being resolved.
Producing quotations.
Adding users to web portals and updating products on the portals where necessary.
Updating customer records.
Setting up new embroidery logos.
Setting up new print logos.
Producing visuals for clients and print room in coral draw.
Liaising with the warehouse regarding order issues or details which aren’t clear.
Skills, Experience & Key Candidate Attributes:
Excellent written and verbal communication skills.
Ability to work well under pressure.
Experience within a similar role.
Excellent IT skills.
Highly organised, with an ability to manage time.
Strong attention to detail and meets deadlines.
Hours of work: 8am - 5pm, Monday to Friday
So, if this sounds like you and you want to make a real difference to a growing company, then apply now.
Order Processor & Customer Service Executive jobs in Didcot
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