Engineering Service Manager

Engineering Service Manager Location: Sheffield, S20

Salary: £48,000 – £52,000 per annum DOE

Hours: Monday–Friday

Type: Permanent

The Role We are looking for an experienced Engineering Service Manager to lead and support a team of engineers, ensuring customers receive a high-quality, responsive and efficient service.

This is a key management position where you will oversee the day-to-day service operation, coordinate engineers and field-based activities, and ensure installations, servicing, maintenance and repairs are completed safely and to a high standard.

Key Responsibilities Lead, manage and support a team of service engineers.

Plan and coordinate engineer workloads, installations, servicing and breakdowns.

Allocate jobs and manage engineer schedules to meet customer requirements.

Act as a key point of contact for customers regarding service and engineering issues.

Monitor response times, job completion and overall service performance.

Provide technical support and guidance to engineers where required.

Deal with breakdowns, faults and escalated technical issues.

Ensure engineers have the correct tools, equipment and parts to complete their work.

Manage spare parts and liaise with suppliers where required.

Ensure all work is completed in line with company procedures and health & safety requirements.

Monitor service costs and identify opportunities to improve efficiency.

Support the recruitment, training and development of service engineers.

Work closely with sales, operations and engineering teams.

Maintain accurate service records and produce regular performance reports.

Visit customer sites when required to support engineers or deal with technical issues.

Help develop and improve service processes and customer satisfaction.

About You We are looking for someone with a strong engineering background who has progressed into a service, supervisory or management position.

You will ideally have:

Previous experience managing or supervising engineers.

A strong mechanical or electrical engineering background.

Experience within a field service, maintenance or engineering environment.

Excel...