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SI ICT

Full Sutton / Global

Remote Cloud Support Engineer – Incident Management

  • Remote

Job Description

SI ICT, London, United Kingdom, is seeking a Support Engineer to manage escalated and priority tickets remotely, delivering expert technical assistance and ensuring updates throughout the issue lifecycle. The role emphasizes strong customer communication and ongoing documentation.

You will also provide out-of-hours support, contribute to knowledge transfer, mentor the Service Desk team, and expand cloud technology skills through exams and ongoing learning.

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