Credit Controller

There's chasing debt, and there's actually controlling it.

This business needs someone who can do the latter.

They've got a large customer base, a busy ledger and plenty of invoices moving through the business. So, they need a Credit Controller who can take ownership of a portfolio and keep the cash moving.

You'll inherit a high-volume ledger and be trusted to manage it.

Some customers will just need a reminder, others will have a query that's been bouncing around for weeks, some will promise payment on Friday and mysteriously become rather difficult to get hold of on Monday.

You'll need to know the difference.

The job is to understand what's stopping the money coming in and do something about it.

That could mean speaking directly to the customer, getting an invoice dispute resolved internally, agreeing a payment plan, escalating an account or simply being persistent enough to get an answer.

They want someone who can look at their ledger, prioritise it properly and get on with it.

You'll be doing things like:

Managing a busy portfolio of customer accounts.

Collecting overdue debt by phone and email.

Investigating invoice disputes and getting them resolved.

Working with sales, operations and customer service when something internally is holding up payment.

Allocating incoming cash and keeping customer accounts accurate.

Keeping proper records of conversations, disputes and promises to pay.

Monitoring aged debt and identifying accounts that are becoming a problem.

Producing debtor reports and contributing to regular review meetings.

Agreeing payment plans within company policy.

Escalating the accounts that require a firmer approach.

What do you need?

Previous credit control experience.

Preferably involving a reasonably chunky, high-volume ledger.

You'll need to be confident speaking to customers about money without turning every overdue invoice into an argument.

You'll be persistent, organised and comfortable deciding where your attention is going to have the biggest impact.

Accuracy matters too. There's little point collecting the money...