Business Performance Manager

Business Performance Manager

Southampton

£48,000 - £58,000 per annum

Do you have experience driving performance in a fast-paced warehouse, logistics or fulfilment environment Are you highly analytical, KPI-driven, and confident using Warehouse Management System data, ideally Blue Yonder, to identify practical ways to improve productivity and performance

We are looking for a proactive and data-driven Business Performance Manager to join our team at DIL's Southampton warehouse.

This role will play a key part in driving productivity, accuracy and cost-to-serve improvements across our AEO-accredited, customs bonded warehouse, by owning our KPI framework end-to-end from defining and monitoring measures through to identifying gaps and driving clear, measurable action.

Working closely with the Head of Operations and Systems and wider stakeholders across Finance and Senior Leadership, you will turn data and insight into action, challenge performance where required, and hold shift management accountable for delivering sustainable improvements across the warehouse.

Your key responsibilities will be to:

Define, track, and report on warehouse KPIs including productivity, accuracy, on-time despatch, cost per unit, labour efficiency, and service performance.

Review how our Blue Yonder Warehouse Management System is currently configured and used and identify practical ways to use its data and functionality to drive productivity and performance improvement.

Work with the Head of Operations and Head of Finance to ensure all operational KPIs are clearly aligned to budget, cost-to-serve, and wider business objectives.

Build and maintain performance dashboards and reporting that give clear, timely visibility of performance against target and budget.

Translate budget and P&L targets into practical, day-to-day operational KPIs that shift management and teams can understand and act on.

Identify performance gaps and root causes quickly, using data and operational insight to determine the right corrective action.

Lead structured performance reviews with shift management, challenging underperformance, agreeing actions, and ensuring they are completed to timescale.

Hold individuals and teams accountable for delivering agreed performance standards, having direct, constructive conversations where required.

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