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MultiVerse
Oxford
Employment Contract: 18 months Employer: Oxfam Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Schedule: 8:00am-6:00pm* (shift specifics below) Mon - Fri. Start Date: June 2024 About Oxfam Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has th
Job Source: MultiVerseIntake Talent
Kidlington, England, United Kingdom
Level 3 & 4 Building Services Engineering Apprentice Are you ready to kickstart your career in the dynamic world Building Services? Imagine being part of a company that caters to a diverse range of clients, from high-end residential homeowners with sprawling estates worth £150million to esteemed institutions and even properties including The Nati
Job Source: Intake TalentQA Ltd
Witney
Employer description: About Us: With over 60 years of industry evolution, Darke & Taylor has thrived by embracing change. Our commitment to apprenticeships and sustainable practices ensures long-term career growth.From Roots to Solutions: Founded in 1958 by John Darke, we've expanded from a sole trader to a leading building services firm. Today,
Job Source: QA LtdSiemens Healthineers
Witney
Siemens Healthineers is seeking an Engineering Technician Apprentice who will gain valuable experience at our Magnet Technology factory in Eynsham, Oxford. The Engineering Technician apprenticeship comes with a favourable salary and the opportunity to explore flexible working arrangements. In this four-year Level 3 Advanced Apprenticeship, you will
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Woodstock, Oxfordshire
Owen Mumford are looking to hire an enthusiastic Engineering Apprentice! Could this be your next role Scope: The prime responsibility of the Engineering Apprentice is to gain technical competence and confidence in the preventative maintenance procedures, breakdown resolution and continuous improvement of our processes and process equipment. Develo
Job Source: Owen Mumford LtdReed Property & Construction
Henley-on-Thames
Apprentice Structural Waterproofing Operative Salary: £25k to £27k plus company van Location: Henley-on-Thames/South East Reed Recruitment (Southampton branch (phone number removed)) are recruiting for an apprentice construction structural waterproofing operative, on behalf of our client based in Henley-on-Thames. Our client is at the forefront
Job Source: Reed Property & ConstructionManpowerGroup
Wantage, England, United Kingdom
Are you ready to dive into the exciting world of packaging innovation? If so, Manpower UK Print & Packaging Division are excited to bring an opportunity to market for 2 ambitious Packaging apprentices. These full-time permanent opportunities are working for one of our prestigious partners, a market-leading, global packaging business. These dynami
Job Source: ManpowerGroupClarkson Evans
Oxford
Apprentice Electrician Location : Oxford Salary: Starting on £6.40/hour + eligibility for weekly productivity bonuses Apprentices typically earn c. £250 per week in their first month increasing to c. £400 per week by the end of their first year and c. £480 per week by the end of their 3rd year. Job Details Clarkson Evans is the UK's leading electr
Job Source: Clarkson EvansOxford
Employer: Oxfam
Apprenticeship Provider: Multiverse
Apprenticeship Programme: Digital Business Level 3
Employment Contract: 18 months
Schedule: 8:00am-6:00pm* (shift specifics below) Mon - Fri.
Start Date: June 2024
About Oxfam
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. Join the thousands of talented and committed people, who are helping to make this a reality.
About the Role
Are you ready to kickstart your journey? Join our dynamic IT division as an apprentice and dive into the heart of the action with our Service Desk team! We're on the lookout for enthusiastic individuals who are ready to make waves in the world of Information Services (IS). As the frontliner, you'll be the go-to person and problem solver extraordinaire who ensures that our 'live' IS services dazzle our valued customer base. From Monday to Friday, between 8:00 am and 6:00 pm (8 hours a day max), you'll be in the epicenter of technology and make a real impact every day!
A typical day
Serve as the first point of contact for service-related queries, issues, and requests--providing support to our users via phone, email and in-person.
Log issues to ensure every Service Desk call is captured accurately and can be resolved quickly!
Use your technical knowledge to assist our clients in tackling common technical hiccups, like troubleshooting.
Assist in second-line support functions for the IS department, working alongside our experienced team to resolve bigger and more complex issues.
Collaborate and escalate any issues to more senior stakeholders to ensure they are probably dealt with.
Help to source and identify data to aid in identifying, communicating and resolving any 'known problems' within our team and/or work and support in finding solutions.
Help to create and implement any training materials that support you, your team and our company missions.
You must have
GCSE English & Maths 4-9 (C-A*) or equivalent
Skills needed
Good written and verbal communication skills.
Calm and composed temperament, especially under pressure.
Good interpersonal skills.
Dependable and reliable.
Passion for learning and developing both personally and professionally.
Perseverance and commitment to your goals, task and work.
Adaptable and flexible in your ways of working.
Enthusiasm and curiosity for technology.
Some customer facing experience would be beneficial.
Excitement to work within a team-oriented and fast-paced environment.
Some familiarity with Oxfam's mission would be beneficial.
Service Operations Apprentice, Oxfam jobs in Oxford
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