Centre Manager

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the Role What will you be doing?

As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.

Ensure that the Centre targets and business objectives are achieved

Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals

Ensure the team is motivated, recognised and incentivised

Create Personal Development Plans, monitor progress and provide developmental or corrective support where required

Create a Manpower Plan for your centre and put a succession plan in place

Create and maintain a customer centric culture in the business

Maintain a high level of customer satisfaction via the team

Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans

Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations

Analyse internal and external market data to develop an understanding of the potential sales opportunities

Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Mar...