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Resident Experience Coordinator - Southall, Middlesex

Hours: 20 hours per week
Shift Pattern:
Monday to Thursday 13:00 - 17:00, 4 Fridays per month 9:00 - 13:00 and 1 Saturday per month 9:00 - 13:00

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents. You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

What we're looking for

• A good knowledge of older people and the issues pertaining to them
• Experience of working with vulnerable people
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)
• Proven track record in delivering a creative and inclusive approach to older people's wellness and activities (desirable)
• Experience in managing budgets (desirable)

Why us?

At Housing 21 we're proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan – certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 11 October 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.