Application Operations Engineer

Application Operations Engineer

Location: Exeter (Hybrid - 1 day per week on-site)

Contract Duration: 12 Months

About the Role

We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform.

In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes.

Key Responsibilities

Product Configuration: Configure and manage data products using templating languages ( Handlebars.js / Moustache.js ) and layout markups ( Typst ).

Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey.

ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow .

Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality.

Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.

Essential Requirements

Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON).

ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management.

Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment.

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