Vallum Associates
Birmingham / Global
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Birmingham / Global
Key Responsibilities
Incident & Problem Management
Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
Observability and Monitoring
Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
Required Qualifications
5–8+ years in Microsoft 365 support at enterprise scale.
Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
Experience working within regulated environments and producing audit-ready artifacts.
Preferred
Exposure to large scale Copilot deployments (free/M365) in the financial sector.
Proficiency with PowerShell and Graph API for troubleshooting and reporting.
Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
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