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Vallum Associates

Birmingham / Global

Microsoft Specialist - Copilot

Job Description

Key Responsibilities

Incident & Problem Management

Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).

Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc

Observability and Monitoring

Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications

5–8+ years in Microsoft 365 support at enterprise scale.

Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.

Experience working within regulated environments and producing audit-ready artifacts.

Preferred

Exposure to large scale Copilot deployments (free/M365) in the financial sector.

Proficiency with PowerShell and Graph API for troubleshooting and reporting.

Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

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