Application Support Analyst

?? Sheffield | Gleeson Homes

Be the link between technology, business success, and continuous improvement.

At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application Support Analyst to join our Business Analysis team and play a vital role in supporting the systems that keep our business running smoothly.

This isn't a traditional support role. You'll be at the heart of our operation, working closely with colleagues across the business to solve problems, improve processes, and help shape future system enhancements. You'll gain exposure to business analysis activities, ERP systems, cloud applications, and change projects, making this an excellent opportunity for someone looking to develop their IT and business systems career.

What you'll be doing

As an Application Support Analyst, you'll provide first and second-line support for our COINS ERP platform and cloud-based applications , ensuring users receive the support they need to work effectively.

You'll:

? Investigate and resolve application incidents, service requests, and access queries

? Support user administration, permissions, role changes, and system configuration

? Manage tickets through SysAid and JIRA, maintaining accurate, auditable records

? Work with business users, IT teams, and third-party suppliers to identify and resolve issues

? Help test system updates, service packs, and application enhancements

? Create and maintain knowledge articles, user guides, FAQs, and support documentation

? Identify recurring issues and help turn support insights into meaningful business improvements

? Contribute to business analysis activities by gathering requirements and supporting change initiatives

What we're looking for

We're seeking someone who is naturally curious, customer-focused, and enjoys problem-solving.

You'll ideally have:

Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role

Experience supporting ERP or other business-critical applications

Strong troubleshooting and analytical skills

Excellent communication skills with the ability to explain technical concepts in plain English

The abili...