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Part-Time Customer Service Advisor

Farnborough

Job Title: Part-Time Customer Service Advisor

Location: Farnborough, 100% office based

Salary: £22,880 Pro-Rata'd

Shifts Available:

Sun 12-8 & Mon 10-6 (15hrs)

Mon & Sat 12-8 (15hrs)

Sat 12-8 & Mon 10-6 (15hrs)

Mon, Fri & Sat 9-2 (15hrs)

Are you ready to kickstart your career? Whether you have experience in retail, hospitality, or have recently left college, we want to hear from you! We are a recruiter helping our client find enthusiastic individuals to join their team as Customer Service Representatives. We believe in the will over skill - strong work ethics and adaptability are key!

About the Role: Our client, a leading fintech company, is on a mission to make financial education accessible and enjoyable. As a customer service advisor, you will ensure a smooth and simple process for all customer queries.

Responsibilities: As a Customer Service Advisor, you will:

Use our client's systems to answer email, phone, and live chat queries

Promptly address queries and comments made via social media

Answer general technical queries about the website and mobile app

Handle queries regarding customer statements and financial activity

Provide friendly, helpful advice to all customers-

Perform administrative tasks (monitoring risk alerts, one-off tasks, etc.)

Support Member Services Management

Make customer call-backs

Respond to social media contacts on Facebook, Twitter, and Instagram

What We're Looking For: We're seeking candidates who:

Possess strong written and verbal skills

Can work independently

Have an excellent phone manner

Are flexible and adaptable in their role

Exhibit excellent organisational skills

Thrive in a busy, team environment

Are eager to learn new systems and possess good technical skills

Have working knowledge of Excel and Word

Ideal Candidate: You are a self-starter, motivated, and welcome challenges. You seek feedback, ask how you can help, and strive to improve. Perseverance and going above and beyond are your trademarks.

What We're Offering:

30 days of holiday (including all but 3 public holidays)

Birthday day off

Excellent induction with ongoing learning and development

Free tea, coffee, and loads of fruit

Access to benefits such as Cycle to Work scheme and Workplace Pension

A helpful and collaborative team environment

Great company days out and legendary Christmas parties

Long service awards at 3 and 5 years

5 days annual leave carry over

Plus many, many more excellent benefits

Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.

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