Solutions Engineer

Job Description

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.

Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions.

Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You’ll also work closely with cross-functional teams to align solutions with customer needs and organizational goals.

Expected Travel is 20-25%

What you will do

• Customer Engagement and Technical Discovery
• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.
• Lead or participate in product demonstrations, showing how solutions meet client-specific needs.
• Translate complex customer requirements into actionable technical solutions or configurations.
• Assist with scoping customer environments to recommend best-fit products or services.

Solution Design and Architecture

• Create technical documentation, architecture diagrams, and integration guides for customer engagements.
• Deliver engaging technical presentations that deliver business value to external stakeholders and customers.
• Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.
• Collaborate with product and engineering teams to validate feasibility or elevate edge-case needs.
• Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.
• Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.

Cross Functional Collaborations

• Partner with Account Executives and Customer Success Managers to align technical value with customer goals.
• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items.

What you will have

Educational Background:

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

Technical Skills & Experience:

• 5+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software
• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles
• Familiarity with cryptographic principles, digital certificates, and PKI concepts.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.
• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.
• Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.
• Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef)

Soft Skills

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts
• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking
• Passion for continuous learning and applying innovative solutions to complex challenges.
• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus
• Basic project management skills to accomplish role requirements
• Strong communications, interpersonal and presentation skills, in both written and verbal formats
• Fluency in English

Bonus Skills (Nice to Have, but Not Required)

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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Compensation Transparency

The total on-target earnings (OTE) for this role, including base salary and variable incentive compensation (at 100% target performance), are outlined below.

Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, performance expectations, business needs, and location. Actual earnings may vary based on individual performance. This role may also be eligible for additional compensation and benefits, which will be discussed during the hiring process.

We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.

For more information regarding our comprehensive benefits, see the benefits section.