Office Administrator & Customer Relations

Careers - Office Administrator & Customer Relations

Office Administrator & Customer Relations

We're a family-run 4th generation farm in Shropshire, who specialise in eco-friendly petal confetti and dried flowers. Our Shropshire Petals team expands considerably in the summer months, employing a number of temporary staff during the peak wedding and harvest season. It's not your average 9 to 5, and no two days are ever the same on the Shropshire Petals farm, but we love what we do, we are constantly driving development and change and aren’t afraid of trying something new!

We care about the people we work with at Shropshire Petals and we treat our team like they're family. We like to think it's a pretty exciting place to work too! We believe in equality, developing people's skills and making our customers happy with our quality customer focused products and award-winning customer service.

Job Description

This is a varied role where the individual will have the ability to grow their career in an exciting e-commerce business. The role is one which will provide the individual the ability to manage customer relations for both new and existing customers, under multiple brands, providing the highest level of service to our customers.

Also, collaborating with multiple departments, from updating listings on our websites and e-commerce platforms, processing refunds and reconciling customer payments using our accounting software; to ensure an accurate and efficient processes from start to finish for our customer’s journey.

Contract

Permanent

Working patterns

39hrs a week

Position Start Date:

As soon as possible

Closing Date for Applications:

31st October 2025

Responsibilities

• Ensuring customer’s queries via email, telephone and social media channels are responded to in a timely manner in accordance with their importance across our multiple brands.
• Front of House – Assisting any on site visitors and processing sales to both onsite and phone customers, including taking payments and inputting invoices.
• Responding to all customer reviews.
• Proactively work with other business areas to ensure customer queries are managed effectively.
• Logging customer issues on our CRM System and providing feedback to the appropriate departments.
• Processing all customer exchanges and returns, issuing refunds and inputting credit notes onto the company’s accounts system.
• Managing all income streams and reconciling payments within the company’s accounts system.
• Updating and managing product listings on websites and third-party channels.
• Other office admin duties/projects to help other departments when required.
• Minute taking for meetings, when required

Requirements – Qualifications and/or experience

• Essential: Previous experience in a customer service or admin role. Excellent attention to detail.
• Proficient use of Microsoft Office.
• Desirable: Knowledge of Xero or other cloud-based systems. Experience in using stock management systems.
• Skills & Knowledge: Customer-focused mindset with problem-solving capabilities.
• Excellent organisational and multitasking abilities.
• Other information: Full driving licence is preferred

Company Benefits

• Pension contributions matched by employer of 5%
• Paid sick leave up to 3 occurrences (totalling no more than 9 days)
• Annual leave entitlement of 26 days per annum (plus bank holidays) (6 days over statutory)
• Able to carry over 5 days OR sell 5 days of holiday entitlement at the end of the year.
• Flexible working hours available – core hours 9am-3pm
• Annual salary review in line with cost of living and minimum wage. (Eligible for employees with 12 months or more employment)
• Training and development opportunities
• Casual dress code, with branded workwear provided
• Free fruit provided weekly
• Annual social/work-based trips
• Last 4 Fridays before Christmas, 1pm finishes