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Copthorne Tara Hotel London Kensington
West London
Join our dynamic team at The Copthorne Tara Hotel London Kensington as our Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences! Key Responsibilities: Think outside the box to drive innovative solutions Lead and direct all Front Office staff to maximise operational efficiency Duty management cover Ensu
Job Source: Copthorne Tara Hotel London KensingtonThe Dorchester
Central London
We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Front Office Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can
Job Source: The DorchesterThe Dorchester
Central London
We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Front Office Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can
Job Source: The DorchesterImperial London Hotels Ltd
Central London
Assistant Front Office Manager 44 hours (4 ON - 4 OFF) Imperial London Hotels based at the Bedford Hotel £33,118.00GBP + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and cul
Job Source: Imperial London Hotels LtdCopthorne Tara Hotel London Kensington
West London
Join our dynamic team at The Copthorne Tara Hotel London Kensington as our Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences! Key Responsibilities: Think outside the box to drive innovative solutions Lead and direct all Front Office staff to maximise operational efficiency Duty management cover Ensu
Job Source: Copthorne Tara Hotel London KensingtonHoliday Inn Regents Park
West London
The Opportunity We are seeking a highly motivated and experienced individual to join our hotel team as a Assistant Front Office Manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive. Responsibilities: Manage the daily operations of the receptio
Job Source: Holiday Inn Regents ParkAscott Hospitality Management UK Ltd.
South West London
We are looking for charming and thoughtful individualswith a passion for service excellence to join our team as a Front Office Assistant. As a Front Office Assistant you will: Be highly courteous and give our guests a memorable welcome and lasting impression Provide exceptional service by demonstrating full knowledge of our products, services an
Job Source: Ascott Hospitality Management UK Ltd.Cheval Gloucester Park
South West London
Cheval Collection have an exciting opportunity for a Front Office Manager to look after two of our Cheval Residences. Cheval Gloucester Park and Lexham Gardens by Cheval Maison in the prestigious locations of South Kensington. The successful candidate will be responsible for looking after the front office team and day to day operations for this uni
Job Source: Cheval Gloucester ParkCentral London
Assistant Front Office Manager
44 hours (4 ON - 4 OFF)
Imperial London Hotels based at the Bedford Hotel
£33,118.00GBP + Benefits
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms.Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.
We are now recruiting for Assistant Front Office Manager based at BedfordHotelto join our vibrant and multicultural teambased in the heart of Bloomsbury .
We don't want you to work for us, we want you to work with us and be part of our ILH Family.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards.
Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.
What we would like from you
Previous experience as a Reception Manager or Front of House supervisor in a similar operation.
A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return
Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
Free meals on duty
Uniform & dry-cleaning
Workplace pension scheme
£300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Shopping discounts across several high-street brands and online retailers
Sabbatical leave (subject to eligibility)
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements
Legal Assistance & Financial Assistance
Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
Training and development through our Imperial London Hotels Academy
Access to fully funded apprenticeships (subject to eligibility)
£1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
Access to Supported Study Scheme (subject to eligibility)
Annual Free English Course accredited by UCL Centre for Languages & International Education
Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
Technology Scheme (subject to eligibility)
Cycle to Work Scheme (subject to eligibility)
Workplace Nursery Scheme (subject to eligibility)
Electrical Car Scheme for senior management positions only (subject to eligibility)
TPBN1_UKCT
Assistant Front Office Manager jobs in Central London
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