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WE Talent
Rayne
WE Talent are on the lookout for an experienced Customer Complaints Handler could you be the person we are looking for? Are you passionate about customer service and have a knack for resolving issues effectively? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you with a rapidly
Job Source: WE TalentWE Talent
Braintree
WE Talent are on the lookout for an experienced Customer Complaints Handler could you be the person we are looking for? Are you passionate about customer service and have a knack for resolving issues effectively? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you with a rapidl
Job Source: WE TalentEmployment Specialist
Ipswich
Our expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department. This role is offered on a hybrid or office-based basis. You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations. This will suit an experienced Comp
Job Source: Employment SpecialistWE Talent
Braintree
WE Talent is currently supporting an exciting business in Braintree with their search for Customer Service Advisors to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that have a drive to support their customers and always stri
Job Source: WE TalentEmployment Specialist
GB
Do you thrive on investigating and negotiating third-party Personal Injury claims, while constantly striving for the best possible outcome? A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Personal Injury Claims Handler who can manage some of their largest claims, often of millions of pounds in value.
Job Source: Employment SpecialistEmployment Specialist
Ipswich
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team. This is a role that can be performed working from home on a hybrid basis including working from their office. Working closely with the Director you will provide support to assist their Commercial and Corporate Clients
Job Source: Employment SpecialistEmployment Specialists Ltd
Suffolk
Do you thrive on investigating and negotiating third-party Personal Injury claims, while constantly striving for the best possible outcome? A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Personal Injury Claims Handler who can manage some of their largest claims, often of millions of pounds in value
Job Source: Employment Specialists LtdEmployment Specialists Ltd
Ipswich, Suffolk
Do you thrive on investigating and negotiating third-party Personal Injury claims, while constantly striving for the best possible outcome? A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Personal Injury Claims Handler who can manage some of their largest claims, often of millions of pounds in value
Job Source: Employment Specialists LtdEssex
Job Description ***Life & Pensions Industry preferable***
To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met.
To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal complaints received from policyholders and IFA's.
To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLA's.
All staff should be customer focused, to adapt to the needs of our Clients and represent a friendly and professional image of the Company.
Life & Pensions Industry preferable
Key tasks & responsibilities
1. To respond to complaints received from policyholders and IFA's received via multchannels.
2. Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
3. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
4. Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
5. Respond to customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
6. Liaising directly with other departments within HCL to improve service and to suggest improvements where appropriate.
7. Bring to the immediate attention of Senior Management any issues or concerns that could have a detrimental impact on either HCL or our clients reputations.
8. To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate.
9. To work with colleagues towards operating self managed teams.
10. To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
11. Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
12. Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
13. To undertake any other duties as may be deemed appropriate by the Team Leader.
Email Alert for Complaints Handler jobs in Essex
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