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Cluster Front Office Manager

Caerphilly

JOB TITLE Cluster Front Office Manager DEPARTMENT Coldra Court Front Office RATE OF PAY -£36,000 per annum plusbenefits! CONTRACT TYPE Full Time Permanent HOURS OF WORK 40hours per week SHIFT DETAILS 5 days out of 7 OVERVIEW Are you a world-class Cluster Front Office Manager? Do you have what it takes to lead our front offices within the Celtic Collection?

WHAT ARE WE LOOKING FOR You will need a five-star hotel background and proven experience at a senior level in delivering a busy hotel or resort operation including food and drink, rooms division, conference and events, and leisure. An individual with a creative mind and an analytical approach who will thrive in an environment where forwardthinking, developing solutions and business proposals are encouraged. We are looking for a highly skilled manager, a strong character who has a hands-on approach and can deal with the pressures of day-to-day operational issues. Evidence of excellent people management skills is essential as is the ability to organise, inspire and lead a team. Knowledge of Opera would be beneficial but not essential. You will need a passion for this sector of the industry and delivering outstanding service, in an environment where guests have high expectations. Experience in the Rooms Division sector of the hospitality industry is essential, with a preference for those candidates who have worked in a quality driven, high-volume environment.

WHAT YOULL DO You will ensure that our guests leave with a positive and memorable experience, creating advocates for our conference business, bar and dining venues, and leisure membership along with bedroom experiences between the hotel resorts. In this position you will work closely with other operational Managers to ensure that the guest and five-star service delivery is at the centre of everything that we do. The successful candidate and their team will be expected to always deliver the ultimate guest experience, where employees interact with guests in a relaxed, pleasant but professional manner.

WHATS IN IT FOR YOU As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you wont be disappointed!

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