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Ultimate Banking
Milton Keynes
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you. The role would suit someone with at
Job Source: Ultimate BankingUltimate Banking
Milton Keynes
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you. They are setting up a new Operations
Job Source: Ultimate BankingUltimate Banking Ltd
Milton Keynes
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you. They are setting up a new Operations
Job Source: Ultimate Banking LtdWhistl
Bedford
If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you. We currently have a number of exciting opportunities to join our distribution operation team at our Bedford Depot as a Collections Driver. Your role will be to collect parcels from our customers as per the route provided within
Job Source: WhistlWhistl
Bedford
If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you. We currently have a number of exciting opportunities to join our distribution operation team at our Bedford Depot as a Collections Driver. Your role will be to collect parcels from our customers as per the route provided within th
Job Source: WhistlSmart Recruit Online
Bedford
If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you. We currently have a number of exciting opportunities to join our distribution operation team at our Bedford Depot as a Collections Driver. Your role will be to co...
Job Source: Smart Recruit OnlineVolkswagen Financial Services (UK) LTD
Milton Keynes
Senior Collections Advisor Milton Keynes Salaries start at £26,447 + 27 days holiday and so much more Full time Fixed term contract (Ends 31/10/24) Close date: 7th May 2024 We're currently recruiting for a Senior Collections Advisor to join our Customer Operations team in Milton Keynes. You'll be working in a great team, for an iconic brand and
Job Source: Volkswagen Financial Services (UK) LTDSuperbike Factory Ltd
Luton
Company background? SuperBike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington
Job Source: Superbike Factory LtdMilton Keynes
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.
The role would suit someone with at least two years’ experience in a fast-paced telephone-based collections environment, within a personal loans’ environment. We would be particularly interested in someone from an unsecured credit background.
They are setting up a new Operations office in Milton Keynes, their Head Office being in London. So you would initially be working from home, on a 6 months FTC basis. But once the office is opened you would be required to travel to their office in Milton Keynes up to 4 days a week. The team currently work Mon-Fri on a shift pattern between 8 - 6pm. Although currently on a 6-month contract there is a strong possibility of a perm position, but they cannot currently commit to that until the office is in place.
The role:
Responsible for day to do day collections activities (Inbound and Outbound phone and email).
Advise customers on the payment options for debt recovery.
Take ownership of a portfolio of 500+ customers in early-stage arrears as well as short and long-term arrangements
Ensuring compliance at all times with the requirements of the FCA guidance regarding debt Collections (including subsequent associated legislation)
Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
Contribute to the effectiveness of existing collections strategies and provide feedback on how they can be optimised
Achieve collections targets whilst providing exceptional service to our customers
Complete any administration for inbound debt management, IVA and bankruptcy notices
Assist with administration of DCA referrals and Debt Sales
Maintain and enhance our game-changing customer experience, by treating customers fairly and identifying vulnerability.
Skills and experience required:
At least 2 years of experience in consumer debt collections
Proven experience in a phone-based collection & customer service role (DCA or FCA preferred)
Good negotiation/objection handling skills
Have the ability to relate to people from a variety of different backgrounds
In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and a highly competitive salary.
Collections Consultant jobs in Milton Keynes
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