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Allegiance Technology
Birmingham
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to £25,000 DOE Location: Birming
Job Source: Allegiance TechnologyVIQU Limited
Birmingham
2nd Line Support Engineer – Coleshill (West Midlands) £25,000 - £32,000 We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2nd line team due to growth and further investment. The successful 2nd line engineer will join a vibrant and talent team of 12 engineers who operate with
Job Source: VIQU LimitedCoburg Banks Limited
Wolverhampton
Role: 1st/2nd Line Support Location: Wolverhampton (Fully In-Office) Salary: £25,000 - £35,000 We are looking for an exceptional 1st/2nd Line Engineer to join a well-established and award-winning engineering services company based in Wolverhampton. This role will give you the opportunity to develop with the latest technologies in a close nit, dyn
Job Source: Coburg Banks LimitedAnderson Scott Solutions Ltd
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1st & 2nd Line IT Support Hybrid / West Midlands £35,000 - £38,000 Our established client based in the West Midlands is looking for a 1st & 2nd Line IT Support, with working knowledge of Business Central essential, to join their team. This role is a key client-facing role responsible for addressing and resolving technical issues related to Microso
Job Source: Anderson Scott Solutions LtdVIQU Limited
Birmingham
IT Support Engineer – Birmingham - £25,000 to £28,000. We have partnered with an organisation based within the educational sector, who specialise in Technology and Telecoms. The company are recruiting for two IT Support Engineers to join their team of 20 Engineers. The IT Support Engineer will be office based 2 days a week in the office – part of t
Job Source: VIQU LimitedCircle Recruitment
Coventry
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role
Job Source: Circle RecruitmentEurofins
Wolverhampton
Job DescriptionWorking hours are Monday - Friday, 9am-5pm.The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.Provide desk-side and remote support to users, including resolving hardware and software issues.Adhering to KPIs and SLAs.Set up, configure and install new PCs and asso
Job Source: EurofinsTouchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedTamworth
IT 2nd Line Support Technician
Tamworth
£35,000 - £40,000 + Benefits
Are you an experienced IT professional looking for a new challenge? Do you thrive in a dynamic environment where problem-solving skills and technical expertise are valued? If so, we have the perfect opportunity for you!
Cast UK are supporting a prestigious client based in Tamworth, with the recruitment process of an IT 2nd Line Support Technician
As an IT 2nd Line Support Technician, you will play a crucial role in the IT operations team, providing technical support and troubleshooting to the operation. Working closely with the internal teams, you will be responsible for diagnosing and resolving complex IT issues, ensuring minimal downtime and maximum efficiency.
Key Responsibilities:
Provide 2nd line technical support to clients via phone, email, and remote assistance.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Escalate unresolved issues to 3rd line support or other relevant teams.
Collaborate with internal teams to implement and maintain IT solutions.
Document support processes, procedures, and resolutions accurately.
Participate in ongoing training and development to stay updated on the latest technologies and best practices.
Requirements:
Proven experience in a similar 2nd line support role.
Strong knowledge of Microsoft Windows operating systems and Office applications.
Experience with Active Directory, Exchange, and Office 365 administration.
Solid understanding of networking principles (TCP/IP, DNS, DHCP).
Excellent troubleshooting and problem-solving skills.
Exceptional communication and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Renumeration:
£35,000 - £40,000 + Benefits
About Cast UK:
Cast UK is a leading recruitment consultancy, specialising in professional-level talent in Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR and Sales. Each member of our team has extensive experience in their recruiting sector, going the extra mile for clients and candidates alike. Wherever you are in the Supply Chain, we supply the talent. For a complete list of all of our current vacancies, please visit www.castuk.com
IT 2nd Line Support Technician jobs in Tamworth
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