A & B Healthcare ltd
Bridlington / Global
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Bridlington / Global
A & B healthcare is an ambitious family run business who aspire to be one of the region’s leading care providers. We are actively searching for an additional Care Co-ordinator to join our Team.
Hours are 9-5 (Monday to Friday)
About the role:
As a Care Coordinator, you will play an important role in ensuring our clients receive the highest standard of care. You’ll work closely with our clients, families and care team to coordinate care packages, organise rotas and ensure our services run smoothly.
Core Duties & Responsibilities as Care Coordinator:
Primary role is to Roster and Template care calls using an electronic system
Direct Management of the care team monitoring staff development through supervisions, appraisals and monitoring performance.
Creating, managing, and monitoring customer care, ensuring staff rotas meet service users’ needs and aspirations
To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
Act as the first point of contact for our clients, their families, and healthcare professionals.
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