End User Support Engineer
London Area, United Kingdom
COMPANY OVERVIEW:
Hartree Partners is a global energy and commodities firm, founded in 1997. The firm is headquartered in New York and maintains offices in many financial centres around the world including London, Singapore, and Dubai. Hartree Partners LP is owned by the company’s Managing Partners, senior staff, and Oaktree Capital.
OUR VALUES:
We are DEEPLY ANALYTICAL , data driven, and methodical, research and application oriented, we seek to understand before we act
We are ENTREPRENEURIAL , intellectually curious, and enterprising, our goal is to develop new methods and find new opportunities
We are INNOVATIVE , creative, and cutting edge, we welcome opportunities to break new ground
We are COLLABORATIVE , collegial and connected, our best work comes through the teams we have built
We are ETHICAL , operating with respect and honouring commitments, we are dedicated to making ethical and sustainable business decisions that reflect our core value of integrity
JOB SUMMARY:
Hartree Partners is seeking a highly motivated IT end user support engineer, the ideal candidate will have 2-4 years of relevant work experience, preferably gained within an investment firm. This position offers competitive pay and an immediate start date. This is a Central London office based position.
DUTIES & RESPONSIBILITIES:
Acting as the first point of contact for clients (internal) , focused primarily on our London office employees both on premise and remote, remote support of offices across Europe
Assist with the resolution of any Technology or general office infrastructure issues
Desktop provisioning and Support (both on premise and remote) – Hardware and MS Office Suite
Mobile devices provisioning and support – O365 , MS Intune
Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal
Using the help-desk system to document problem descriptions and resolutions
Collaborating with colleagues, vendors and other stakeholders to investigate and test issues and develop solutions for the clients
Using your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management
Coordinating and managing desk moves and computer equipment upgrades
Manage hardware inventory of spare computer parts and pc’s
EDUCATION & EXPERIENCE:
Technology-based degree
2+ years of experience in supporting Corporate end users
Excellent communication skills, both written and verbal
Some previous work experience within customer or client services would be ideal
A keen interest in Microsoft 365 and cloud computing would be preferable
Ambitious person with a drive to improve and innovate
Excellent admin and organisational skills
Willingness to achieve Accredited Microsoft qualifications
Some experience in coding or scripting languages would be preferable, but not essential
WHAT’S ON OFFER:
A competitive compensation package
The opportunity for professional development in a supportive and dynamic work environment working directly with all levels in the firm