Service Delivery Planner in Burgess Hill, West Sussex

Role: Service Demand Planning Associate

Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)

Hours: Full-time, Monday - Friday

Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay

Contract: 6 months

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.

The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.

Benefits

• Hybrid working, minimum 2 days per week in the office
• 25 days holiday + bank holidays
• Free, on-site parking
• Weekly competitive pay
• Collaborative and supportive team culture
• Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation

The Requirements

• A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent
• Experience within demand planning, scheduling or resource coordination desirable
• Strong analytical and organisational skills with excellent attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Confident communicator with experience managing internal and external stakeholders
• Experience using CRM, ERP or enterprise systems such as SAP
• Ability to work independently and collaboratively within a cross-functional team
• Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities
• Previous experience within a technology-led environment, ideally healthcare, would be advantageous

The Role

• Coordinate day-to-day scheduling and planning of service resources
• Monitor demand and supply activity using internal systems and digital tools
• Take corrective action to resolve short-term scheduling conflicts and capacity issues
• Keep customers and internal stakeholders updated on planning changes
• Support weekly demand and supply balance activity
• Assist with medium and long-term capacity planning and service activity forecasting
• Support planning for installations, de-installations and relocations
• Maintain accurate system data to support operational visibility
• Support inventory and logistics coordination, ensuring field teams have the right stock available
• Monitor supply chain changes and communicate potential impacts to stakeholders
• Plan and coordinate out-of-hours service activity when required
• Adhere to defined processes, working instructions and governance requirements
• Highlight recurring planning issues and contribute to continuous improvement