Credit Controller

Job Summary

As a Credit Controller at Cromwell Polythene Ltd, you will be an integral part of our finance team, responsible for managing customer accounts and ensuring timely collection of payments. Your role will contribute to the maintenance of healthy cash flow and support the overall financial health of the business.

Base Pay Range

This range is provided by Cromwell Polythene Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role and Responsibilities

• Issue accurate invoices and statements to customers, ensuring all details are correct and payments are received.
• Monitor and manage the accounts receivable ledger, chasing outstanding debts in a timely manner.
• Contact customers via phone, email, and letter to ensure prompt payment of invoices and update customer notes accordingly.
• Keep ledgers accurate and up to date, regularly review and update the credit status of customers, and escallate issues as necessary to senior management.
• Perform reconciliations of customer accounts to ensure payments are accurately recorded and resolve discrepancies.
• Investigate and resolve any customer disputes or queries, and elevate overdue accounts to senior management, taking appropriate action to recover debts, including legal action if necessary.
• Prepare and send regular statements and reminders to customers regarding outstanding debts.
• Produce and maintain accurate reports of outstanding debt, aged debt analysis, and queries, and provide regular updates to management on the status of overdue accounts and debt collection efforts.
• Build and maintain positive customer relationships, balancing assertiveness with professionalism and ensuring customers are aware of the company's credit policies.
• Collaborate with the sales and customer service teams to ensure smooth processing of orders and payments, and work with other finance team members for accurate and timely financial reporting.

Requirements

• Proven experience in a Credit Control or Accounts Receivable role (1-2 years).
• Strong understanding of credit control procedures and debt recovery practices.
• Excellent written and verbal communication skills.
• Ability to build strong relationships with customers and internal teams.
• Proficiency in accounting software (eg Sage, Xero, QuickBooks) and Microsoft Office (Excel).
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and high level of accuracy in financial data handling.
• Knowledge of UK regulations regarding credit and debt collection (preferred but not essential).

Benefits

• Pension scheme
• Private medical insurance (following probation period)
• Regular social events

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Finance

Industry

IT Services and IT Consulting

Location

Leeds, England, United Kingdom