German & English Customer Service Consultant
London
Based in London, my client is looking to recruit a German Speaking Customer Experience Consultant to join the established team to work Hybrid. You will be required to go into the office in London around 3 times per week and work remotely for the rest.
You must be able to speak and write fluently in both English and German.
Main Duties
To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing
To answer the phone promptly and professionally when required
To respond to emails promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met
To present our clients in a professional manner at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!
The successful candidate will need to pass a financial and criminal record check.
Salary: £24,960 per annum plus bonus
Hours: 40 hours over Monday to Saturday
Weekday Shifts: 8:00-16:30, 09:00 - 17:30 or 11:30 - 20:00Saturday: 8 hours shift between 08:00-20:00
Location: Canary Wharf
Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received