Sales Support Coordinator

Sales Support Coordinator

Location: Northampton

Job Type: Full Time, Permanent

Industry: Food Manufacturing

Salary: Competitive

Working Hours: Monday to Friday

This is a fantastic opportunity for an experienced customer service or sales support professional who enjoys building strong customer relationships and delivering an exceptional service experience.

Working closely with Sales, Operations and Logistics teams, you will play a key role in managing customer accounts, processing orders and ensuring customers receive first-class support at every stage of the order journey.

Key Responsibilities

Act as the primary point of contact for customer enquiries and account management

Process customer orders accurately and efficiently using SAP

Work closely with internal departments to ensure timely order fulfilment and resolve issues quickly

Build and maintain strong customer relationships through exceptional service delivery

Monitor order progress and proactively communicate updates to customers

Support the sales team with account administration and customer management activities

Produce and maintain reports using Excel and other business systems

Handle customer queries, complaints and escalations in a professional and solution-focused manner

Maintain accurate customer records and order information within SAP and internal systems

Support forecasting, reporting and other commercial activities as required What We're Looking For

Previous experience within Customer Service, Sales Support, Internal Sales, Account Management or a similar role

Strong relationship-building skills with a passion for delivering outstanding customer service

Experience working within the Food Manufacturing, Foodservice or Retail sectors

Excellent organisational skills with the ability to manage multiple priorities effectively

High attention to detail and accuracy in all aspects of work

A proactive, positive and solution-focused approach

Ability to perform well in a fast-paced environment and adapt to changing priorities

A collaborative team player who is happy to support colleagues across different areas of the business Skills and Qualifications

Previous experience using SAP is essential, ideally SAP S/4HANA

Advanced Microsoft Excel skills are essential

Strong verbal and written communication skills

Understanding of order processing, su...