Client Manager

Client Manager

Location: Sutton

Contract: Full-Time, Permanent

Salary: £60,000 - £70,000 DOE

About the Role

An exciting opportunity has arisen for an experienced and commercially astute Client Manager to join a growing and ambitious accountancy practice. This senior leadership position offers the chance to take ownership of a substantial client portfolio while playing a key role in shaping the firm's growth strategy and delivering exceptional client service.

Combining strategic relationship management, commercial oversight, and people leadership, this role is ideal for an individual who thrives on building trusted client partnerships, driving business performance, and leading high-performing teams.

Key Responsibilities

Serve as the primary senior contact for a portfolio of high-value clients, developing strong and lasting relationships.

Drive client satisfaction, retention, and long-term account growth.

Take full ownership of portfolio performance, including billing, pricing strategies, profitability, and commercial outcomes.

Identify and convert opportunities to expand service offerings and increase fee income.

Lead and oversee complex client onboarding and transition processes.

Provide technical guidance and support on more complex accounting and advisory matters.

Manage, mentor, and develop client service teams, fostering a culture of excellence and continuous improvement.

Oversee workflow management, resource planning, and service delivery standards.

Monitor and report on portfolio performance, risks, and commercial opportunities to senior leadership.

Contribute to business development initiatives, operational improvements, and wider strategic growth plans.

About You

To be successful in this role, you will possess:

ACA, ACCA, CIMA, or equivalent professional qualification.

Significant experience gained within a UK accountancy practice environment.

A proven track record of managing and growing a successful client portfolio.

Strong commercial acumen with experience improving revenue, profitability, and client value.

Demonstrable leadership experience with the ab...