Claims Handler

Claims Handler

Motor Claims / Accident Management

£25,000–£30,000

Smethwick, West Midlands | Office based | Monday to Friday, 9:00 am–5:00 pm

Company Overview

Our client manages non-fault road traffic accident claims, coordinating vehicle recovery, replacement hire and repairs. As the business grows, it needs a Claims Handler who can take ownership of files and help bring claims to a timely settlement.

This is a small, hands‑on team where the successful candidate will work closely with the directors and have a clear view of each claim from setup through to cost recovery.

Job Overview

As a Claims Handler, you will manage a caseload of non-fault motor claims, keeping customers and third parties informed while progressing each file. Success means spotting what needs to happen next, resolving delays and recovering costs efficiently.

Key Responsibilities

• Set up and manage claims files following initial assessment.
• Obtain insurance details and issue letters of claim.
• Instruct engineers, obtain damage reports and coordinate with repair centres.
• Liaise with replacement vehicle hire providers and monitor off-hire dates.
• Communicate with customers, third-party insurers and other parties throughout the claim.
• Chase outstanding information and keep files progressing.
• Negotiate cost recovery and work towards settlement.
• Maintain accurate file notes and provide clear written updates.
• Work with colleagues to resolve issues and improve the claims process.

Person Specification

• Experience in motor claims handling, accident management or a closely related role.
• An understanding of non-fault road traffic claims, vehicle hire, repairs and cost recovery.
• Confidence dealing with insurers, repairers, hire providers and customers.
• Experience progressing claims through several stages; negotiation or settlement experience would be valuable.
• Clear written and verbal communication, with strong organisation and follow-up skills.
• Sound judgement, a practical approach to problem-solving and a willingness to support colleagues.
• Candidates from an insurer, accident management business or vehicle repair environment are encouraged to apply.

Benefits

• £25,000–£30,000 salary, depending on experience.
• Potential for performance-based incentives as the role develops.
• Monday-to-Friday working hours, 9:00 am–5:00 pm.
• Ownership of complete claims files through to settlement.
• Regular support from the directors and scope to contribute ideas as the business grows.